Network Specialist - Advanced Technical Support Video

The Network Specialist position within the Advanced Technical Support (ATS) Team will be focused on providing level II technical support of the TDS Network as well as anticipating and preventing faults within the network.

In this role you will:

Provide Level 2/3 support of the Video and Data networks and products. This specifically includes:

• Consumer and commercial DSL/PON
• Dedicated broadband services over copper/fiber/DOCSIS delivery
• Layer 2/3 switching and routing
• Core network transport
• Multi-Service Access Platforms
• Transcoding/encoding infrastructure

This job is a “headcount-neutral” position. This means that there are incumbents on the existing team that currently meet the specified job qualifications. This also means that the team may not add additional headcount at this time. Questions should be directed to the recruiter or hiring manager.

Responsibilities

• Provide leadership and guidance for fault resolution and prevention
• Provide input and feedback into fault resolution procedures across Network Operations
• Provide feedback into network designs, standard configurations, and operational procedures
• Effectively communicate technical network issues to management and adjacent teams
• Create, Maintain, and Edit network documentation to be used by Operational staff
• Mentoring peers and adjacent teams on areas of expertise

• Associate degree or higher AND 2 + years work experience in Data/Video networking OR- 4 + years experience in Data/Video networking, * IP Video technologies including (but not limited to) 8VSB, ATSC, MPEG4, MPEG2, PIM, SNMP, CDN, DRM, IGMP, TCP, UDP, OSPF, BGP, IPV4/IPV6, ABR, SCTE-35, multicast, unicast
• Video content acquisition via terrestrial, satellite, off-air, and internet sources
• Video content acquisition troubleshooting
• Power and grounding concepts associated with AC and DC power equipment
• Dish, antenna, and headend installation, configuration, and support
• Strong IP routing knowledge and experience (Cisco, Alcatel, Brocade)
• Transport/Access knowledge and experience (DWDM, SONET, ATM, Packet over SONET, licensed/unlicensed microwave)
• Broadband and narrowband access technologies including (but not limited to) xDSL, WiFi, PON, RFOG, Ethernet, DOCSIS
• TCP/IP technologies including (but not limited to) routing and routing protocols (MPLS, OSPF, BGP, and RIP) subnetting, multicast, tunneling, bridging, QoS, IP Video
• Management and use of customer premises equipment including (but not limited to) Routers, Ethernet demarcs, set-top boxes, home wiring concepts, DSL and Cable modems
• Linux system administration experience a plus