DEPARTMENTAL SYSTEMS ANALYST (TAP)

Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline.

Recruitment Timelines: Interviews are projected to be scheduled for the week of 8/10/2026These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. Examples of Duties

• Performs systems analysis and provides systems support in a specified application area
• Develops, oversees, and maintains information systems
• Produces various reports for functional areas
• Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
• Designs technical systems specifications describing information processing functions required by the users
• Evaluates and recommends use of commercial software in application area
• Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
• Coordinates with systems programmers
• Evaluates systems to ensure that user requirements are properly satisfied
• Troubleshoots, analyzes, and resolves user and systems problems
• Monitors system performance and integrity
• Designs and implements upgrades to user interface
• Communicates system upgrade needs to ITS (Information Technology Services)
• Responds to system emergencies
• Researches and prepares reports, systems training manuals, and technical systems documentation
• Monitors historic data to ensure proper records retention
• Participates in the department’s information security, disaster recovery, and safety programs

May be required to perform other related job duties, * Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Train users in implemented systems
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk’s Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out, * Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes, * Bachelor’s Degree in Computer Science, Information Systems, or a related field, * One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience gathering and documenting business requirements, use cases, or user stories for technology or Salesforce-related projects.
• Experience working with Salesforce, including working within Salesforce environments, supporting Salesforce-based business processes, or contributing to Salesforce configuration/customization efforts.
• Experience writing test scenarios and test cases derived from user stories or business requirements documented by a Business Systems Analyst.
• Experience utilizing Jira, TestRail, or similar tools to support requirements traceability, defect management, or test case management.

Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of specified application areas and systems analysis and design
• Applicable software, such as Crystal Reports, .NET Framework, etc.
• Analysis, research procedures, and reconciliation of information
• Capabilities of large-scale computer systems
• Personal computer hardware and software
• System administration, security practices, and user management
• Query generation, data organization, and database design
• Statistical analysis and data interpretation

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Analyzing and designing information systems in a specified application area
• Listening to users, interpreting needs, and providing support
• Managing database information and developing data warehouses, using systems such as Oracle Database
• Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports
• Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc.
• Troubleshooting system problems and developing solutions
• Preparing easily consumable reports, professional e-mails, and correspondence
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile, analyze, and communicate system information and data
• Think and act independently, Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities., * I do not have education equivalent to grade 12
• High school graduate, diploma or the equivalent (GED)
• Associate degree from an accredited college or university
• Bachelor’s degree from an accredited college or university
• Master’s degree from an accredited college or university
• PhD from an accredited college or university

03

Please select the number of years of relevant experience you have in performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages

• No experience
• Less than 1 year
• 1 year or more, but less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more

04

If you indicated having experience in performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list “N/A” in the field below. 05

Do you possess a professional certification in Salesforce (e.g., Salesforce Administrator), business analysis (e.g., ECBA), or software testing (e.g., ISTQB Foundation Level)?

• Yes, certification in Salesforce
• Yes, certification in Business Analysis
• Yes, certification in Software Testing
• No, I do not have any certifications listed above, Describe your relevant experience gathering and documenting business requirements, use cases, or user stories for technology or Salesforce-related projects. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list “N/A” in the field below. 08

Describe your relevant experience working with Salesforce, including working within Salesforce environments, supporting Salesforce-based business processes, or contributing to Salesforce configuration/customization efforts. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list “N/A” in the field below. 09

Describe your relevant experience writing test scenarios and test cases derived from user stories or business requirements documented by a Business Systems Analyst. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list “N/A” in the field below. 10

Describe your relevant experience utilizing Jira, TestRail, or similar tools to support requirements traceability, defect management, or test case management. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list “N/A” in the field below. Required Question

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday. Years of Service Annual Accrual Hire date - 5 years 20 days Beginning of 6th - 10th year 25 days Beginning of 11th - 15th year 30 days Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees’ Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at 01