Information Technology Support Technician

This classification level provides technical assistance to county court/probation computer and application users. Responsibilities may include responding to service requests for computer issues; researching and testing appropriate fixes; troubleshooting and repairing networking, hardware and software problems; performing the installations, configurations, and updates to maintain technology software, hardware, file servers, networks, and peripheral devices. Other responsibilities may include recovering password recovery; setting up user account; performing coding to map drives; and preparing technical documentation., 1. Provides remote and in-person technical support to end-users and coordinates with vendors and other technical support staff for installations, troubleshooting, repair, and/or maintenance issues.

1. Monitors, configures, and maintains equipment and systems in assigned area of responsibility, which includes: troubleshooting computer, network, systems, and/or related hardware and software problems; evaluating issues; and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices.

2. Monitors and maintains appropriate levels of inventory and supplies to ensure efficient and effective operations.

3. Provides training and develops instructional materials to assist users with systems, software, and hardware usage.

4. Sets up accounts and permissions and configures hardware and software for new users and maintains database of user accounts.

5. Performs other duties of a similar nature or level.

The above classification responsibilities represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Do you have experience in Technical writing?, Do you have a Associate’s degree?, Associate’s degree in information technology, computer science, or a related field; 3-5 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

All educational credits must be granted from an accredited institution approved by the U.S. Dept. of Education.

Knowledge Requirements:

• Desktop support best practices;
• Applicable hand tools and diagnostic equipment;
• Troubleshooting techniques and procedures;
• Knowledge of applicable hardware, software, peripheral devices;
• Computer networking principles;
• Knowledge of multiple operating systems;
• Recordkeeping techniques;
• Technical and instructional documentation development method;
• Customer service principles., * Providing end-user support;
• Installing and configuring technological platforms, systems, and networks;
• Troubleshooting and resolving hardware, software, network, and peripheral problems;
• Documenting procedures;
• Developing technical and instructional documentation;
• Providing customer service;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Physical Requirements:

Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Pulled from the full job description

• Paid training
• Continuing education credits
• Military leave
• Prescription drug insurance
• AD&D insurance
• Health insurance
• Retirement plan, * 79% employer-paid health and prescription insurance
• Dental and vision insurance plans available to purchase
• Short-Term and Long-Term Disability, available to purchase
• Employee Assistance Program (EAP) for confidential supportFlex Spending (FSA) and Health Savings Accounts (HSA)

Financial Security

• 156% state-matched of the first 4.8% contribution to retirement plan
• FREE $20,000 Life Insurance Policy
• Optional Life Insurance and AD&D available to purchase

Paid Time Off & Leave

• 13 paid holidays annually
• Paid vacation and sick leave that begin accruing immediatelyMilitary leave and Funeral/Bereavement leave

Professional Growth

• Paid training to develop your skills
• Free continuing education credits to maintain professional certifications
• Access to specialized courses through Judicial Branch Education
• Opportunity for bilingual pay, A IT Support Technician’s salary range is $62,316.81 - $75,927.10.

After probation period is completed, the Permanent wage will increase at least 2.5%. Pay rate may be commensurate with education and/or experience within fiscal constraints, if approved., We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.