IT Support Engineer

We are seeking a skilled and dependable IT Support Engineer to support and maintain client environments. This is a remote, contract position offering flexible scheduling, with required daytime availability (Monday-Friday) to support client operations.

While schedules are flexible, candidates must be available during business hours to respond to support requests and phone calls. Additional work may be completed during evenings or weekends based on workload and preference., * Provide technical support for Windows and macOS systems

• Administer Microsoft 365 and Google Workspace environments
• Manage endpoint devices using Microsoft Intune or similar platforms
• Troubleshoot issues related to e-mail, authentication, endpoints, and cloud services
• Monitor and respond to support tickets with clear documentation
• Answer and handle support queue phone calls via VoIP softphone on a mobile device
• Support user onboarding/offboarding and device setup
• Assist with client projects, migrations, and system improvements
• Independently manage client environments and assigned tasks

Do you have experience in VoIP?, Do you have a Associate’s degree?, * Professional experience in IT support

• Strong Microsoft 365 administration experience
• Experience with Intune or other MDM endpoint management tools
• Familiarity with Google Workspace administration
• Solid troubleshooting and problem-solving skills
• Ability to work independently without close supervision
• Strong communication and customer service skills
• Ability to manage multiple priorities effectively
• Availability during standard business hours (Monday-Friday)
• Willingness to use a mobile device for VoIP softphone access to support calls, * Experience with endpoint security platforms, including incident response and mitigation
• Familiarity with backup and disaster recovery solutions
• Experience with DNS and domain management
• Exposure to cloud or virtual desktop environments

Education

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field
• (or equivalent practical experience)
• Relevant certifications (Microsoft, CompTIA, etc.) are a plus

Pulled from the full job description

• Flexible schedule

Eubanks Cloud Services (ECS) is a managed service provider delivering IT, cybersecurity, and cloud solutions to small and mid-sized businesses. We support a diverse client base with a focus on Microsoft 365, endpoint management, security, and infrastructure services.

We prioritize reliability, clear communication, and long-term client relationships built on consistent service delivery.