Junior IT Support

We are seeking a motivated Junior IT Support to assist with day-to-day technology support for our healthcare agency and management operations. This role offers hands-on experience supporting clinical and administrative users, troubleshooting technical issues, and working with platforms that handle protected health information (PHI) in a HIPAA-regulated environment.

This position is ideal for candidates interested in IT support, healthcare IT, or systems administration, who demonstrate professionalism, curiosity, and respect for data privacy.

Key Responsibilities

• Provide first-level technical support to clinical, administrative, and field staff
• Assist with setup, configuration, and deployment of:
• Laptops, desktops, peripherals, and mobile devices
• Troubleshot issues related to:
• Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Wi-Fi, VPN, and basic network connectivity
• Assist with user account setup and access management (e.g., Microsoft 365, Azure AD, Google Workspace, Apple Business)
• Support onboarding and offboarding processes for employees and contractors
• Assist staff with healthcare-specific applications and platforms (training provided)
• Maintain accurate documentation, asset inventory, and IT procedures
• Use ticketing/help desk tools to track and resolve issues
• Follow HIPAA, security, and data privacy policies at all times
• Escalate technical or security-related issues appropriately

Do you have experience in Windows?, * Hands-on experience with Microsoft 365 administration

• Understanding HIPAA, security awareness, and compliance best practices
• Professional communication in a healthcare environment, * Currently pursuing or recently completed studies in:
• Information Technology
• Computer Science
• Information Systems
• Or a related field
• Basic knowledge of:
• Windows 11
• Microsoft Office or Microsoft 365
• Computer hardware fundamentals
• Strong communication and customer service skills
• Ability to maintain confidentiality and professionalism
• Willingness to learn and follow established policies and procedures

Preferred Qualifications

• Experience or familiarity with HHAX or similar home care / healthcare management platforms
• Knowledge of HIPAA requirements and handling of protected health information (PHI)
• Previous help desk, IT support, or technical customer service experience is a plus
• Familiarity with:
• Microsoft 365 Admin Center
• Ticketing systems
• Mobile device setup or basic troubleshooting
• Relevant coursework or certifications (CompTIA A+, Network+, etc.)
• Mandarin Chinese language skills are a plus.

What We Offer

• Real-world experience in a healthcare IT environment
• Mentorship from experienced IT professionals
• Exposure to compliance-aware IT operations
• Building technical and professional skills

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off