Provisioning Technician

The Provisioning Technician is responsible for the end-to-end deployment, configuration, and security of client endpoint devices. This role ensures that all desktops, laptops, and mobile devices operate efficiently and securely within an MSP environment. A successful candidate will thrive in a high-volume setting, balancing technical precision with operational efficiency to meet strict deployment timelines., Endpoint Management & Deployment

• Execute the full endpoint lifecycle, including provisioning, onboarding, and decommissioning.
• Maintain a high-volume workflow, managing 7+ active device setups simultaneously to meet performance goals.
• Troubleshoot hardware, OS, driver, and application issues during the staging process.
• Performs endpoint imaging, rebuilds, and refreshes as required by client specifications.

Quality Control & Operations

• Maintain a “Progress Report” for every device and secure Manager sign-off for Quality Control (QC) prior to shipping.
• Validate the accuracy of the specific machine, assigned user, and shipping destination.
• Ensure a premium “white glove” client experience by including pre-filled “Thank You” cards and professional packaging in every shipment.
• Adhere to a strict efficiency goal of 2 hours or less for a full device setup.

Security & Compliance

• Deploy and manage security tools including AV/EDR, disk encryption, and patch management.
• Remediate vulnerabilities and ensure all endpoints comply with client security policies.
• Assist in security incident responses related to endpoint hardware.

Tools, Systems & Documentation

• Utilize RMM, MDM, and PSA tools (ConnectWise preferred) for device management and asset tracking.
• Maintain accurate asset records and contribute to the creation of Standard Operating Procedures (SOPs).
• Collaborate with Service Desk and Security teams to resolve escalated technical issues.

• 2-4 years of experience supporting Windows and/or macOS endpoints in an MSP or enterprise environment.
• Expertise in Windows 10/11 and/or macOS administration.
• Proficiency with endpoint security solutions and RMM/PSA tools.
• Proven ability to multitask in a fast-paced hardware deployment environment.

Preferred

• Experience with Microsoft Intune, Jamf, or similar MDM platforms.
• Knowledge of Microsoft 365 and Azure AD.
• Relevant certifications (CompTIA A+, Network+, or Microsoft).

Key Competencies

• Efficiency-Driven: Capable of meeting the 2-hour setup goal while maintaining 7+ concurrent builds.
• Detail-Oriented: Commitment to the QC process to ensure zero-defect deployments.
• Client-Focused: Dedicated to providing a high-quality “unboxing” experience for the end user.
• Proactive: Identifies recurring issues and recommends automation or process improvements.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance

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