Help Desk/Systems Support

• Provide telephone and in-person support to resolve issues related to software, hardware, and data management systems, including iManage
• Serve as the initial point of contact for software and technical troubleshooting requests
• Identify, troubleshoot, and resolve issues involving desktop applications and data management systems
• Support attorneys and staff with Microsoft Office applications, document workflows, and legal technology tools
• Maintain a high level of responsiveness and professionalism when handling time-sensitive requests
• Participate in special projects and perform additional duties as assigned, * Join a collaborative Information Services team that supports a dynamic, multi-office environment
• Gain hands-on experience with legal technology, including document management systems and industry-specific applications
• Work closely with attorneys and professional staff in a fast-paced, professional services setting
• Opportunities to develop technical and problem-solving skills across a broad range of systems and user needs

Do you have experience in iManage?, This position will be onsite in our Voorhees, NJ office, Monday through Friday (hours will vary), and includes participation in a rotating support schedule with evening coverage approximately every three weeks and limited weekend on-call responsibilities. The ideal candidate will be highly motivated and bring strong customer service and relationship-building skills, with the ability to work both independently and collaboratively in a fast-paced legal environment supporting attorneys and professional staff., * 2-5 years of IT support experience, preferably within a law firm or professional services environment

• Basic understanding of legal documents and document management systems
• Advanced proficiency with Microsoft Word and Excel, Kofax PDF, and iManage
• Strong customer service skills, particularly in a fast-paced, deadline-driven environment
• Excellent organizational skills with strong attention to detail and ability to prioritize workload effectively
• Ability to work collaboratively and communicate effectively with all levels of personnel, including attorneys and management
• Excellent written and verbal communication skills

Additional Expectations

• Ability to handle sensitive and confidential information with discretion
• Commitment to delivering reliable, high-quality support in a multi-office environment

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * The salary range for this position is $47,000.00- $60,000.00.
• Archer & Greiner offers a comprehensive benefits package, including health, dental, vision, 401(k), paid time off, short-term and long -term disability, life insurance, and parental leave., * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Archer & Greiner, P.C., a full-service law firm, is seeking a Help Desk/Systems Support professional to join our Information Services team. For over 95 years, the firm has provided litigation and transactional legal services to a diverse client base, including Fortune 100 corporations, small and middle-market companies, closely held businesses, and individuals with nine offices serving clients across a wide range of industries., * Be part of a well-established, respected law firm with over 95 years of history and a strong regional presence