Administrative Support Technician, Health Services...

This position works under general supervision in our Public and Behavioral Health Department front offices by providing administrative support to all of our programs. The Administrative Support Technician is the entry level in the administrative support job series, and responsibilities are generally of a limited to medium scope and typically require applying judgment, discretion, and initiative completing administrative support and customer service work assignments with intermediate computer and interpersonal skills. The incumbent will work in a fast-paced, multitasking environment that includes frequent contact with clients who access our services in person, virtually through the computer, and on the phone., + Maintain high level of customer service and confidentiality while responding to requests for information and assistance from clients, visitors, and county employees in person, by phone, and by e-mail.

• Review documents with attention to detail for accuracy, completeness, and compliance with requirements.

• Enter data into computer software with speed and accuracy to maintain electronic records, files, and databases.

• Utilize Epic, an Electronic Health Records System, to enter and verify demographic information, check in clients, schedule and cancel appointments, and review charts for pertinent information necessary to best serve clients.

• Understand and follow policies and procedures within the scope of authority., Attention all candidates: please make sure your application includes all job history, education, training, certifications, licenses, and other relevant experience, as this information will be used to determine your starting salary range in accordance with Oregon Pay Equity. Resumes will not be reviewed.

• Techniques in dealing with the public in a culturally sensitive way, maintaining the dignity and well-being of the public.

• General office procedures and the use of modern office equipment and software including spreadsheets, databases, and electronic mail.

• HIPAA regulations and procedures.

Skill in:

• Communicating collegially, in a professional and effective manner.

• Prioritizing, organizing, and carrying out assignments under basic supervision in a timely and professional manner, both independently as well as in a team setting.

• Understanding and explaining rules, regulations, codes, laws, and ordinances.

• Understanding a variety of technical instructions and program requirements., + High school diploma or GED equivalent;

• AND two (2) years of administrative support experience;

• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.

Preferred Qualifications:

• Experience working with EHR software, specifically the EPIC/OCHIN platform.

• Experience working in a healthcare setting.

• Bilingual in English and Spanish communication.

Necessary Special Requirements

Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver’s license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver’s license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions., This position requires a high school diploma or GED equivalent; AND two (2) years of administrative support experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job. Do you meet the requirements as listed above?, Preference will be given for previous experience working with an Electronic Health Records System (EHR). Do you have experience working with an Electronic Health Records system (EHR)?, Preference will be given for previous experience working in a healthcare setting. Do you have experience working in a healthcare setting?, Preference will be given for bilingual in English and Spanish. Do you speak and/or write in English and Spanish?

• No.

• Yes, I speak English and some Spanish.

• Yes, I speak English and Spanish fluently.

• Yes, I speak and write in English and Spanish.

08

Please explain your knowledge of the Health Insurance Portability Accountability Act, commonly referred to as HIPAA.

09

Successful candidates must have the ambulatory ability to drive throughout Deschutes County in sometimes adverse weather conditions. Can you meet these requirements?, Are you able to meet the requirements of the position with or without accommodation?

Our office hours are Monday-Friday, 8:00am-5:00pm. The candidate selected for this position will be flexible in terms of their days and hours worked. The position is primarily based out of our Health Services Building location on Courtney Drive in Bend, but can expect to work at any of our clinics in La Pine, Redmond, or Bend, as dictated by business needs., $25.1964 to $33.7656 per hour. There are no County benefits with this position. This position is available immediately., Excellent County benefit package when eligible.

Deschutes County offers eligible employees a comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $100 for employee only and $121 per month for employee plus dependents. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees.

Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community-based settings.

This position is part of Administrative Services, which ensures DCHS has the facilities, resources, and support necessary to provide the highest quality of service to clients, customers, and the community through planning, consultation, implementation, analysis, and review., We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.