Senior Director of IT Business Applications

The Senior Director of Senior Director of IT Business Applications is a strategic and operational leader responsible for overseeing all IT systems, applications, and data capabilities supporting specialty pharmacy operations. This role ensures that technology enables safe, compliant, scalable, and efficient pharmaceutical services while meeting regulatory requirements such as HIPAA, HITECH, DEA, and state pharmacy laws. The Senior Director partners closely with executive leadership, pharmacy operations, clinical teams, payer relations, and compliance to align IT strategy with business goals, improve patient outcomes, and support growth, innovation, and operational excellence., · Develop and execute a multi-year IT strategy aligned with organizational goals, growth initiatives, and specialty pharmacy operational needs

· Serve as a trusted advisor to executive leadership on technology and digital transformation

· Drive innovation and continuous improvement across pharmacy systems, data platforms, and patient-facing technologies

· Oversee implementation, optimization, and support of pharmacy management systems (PMS), dispensing, workflow, e-prescribing, and clinical platforms

· Ensure seamless integration between PMS, EHRs, payer systems, manufacturers, specialty hubs, and third-party vendors

· Lead system upgrades, enhancements, and new technology roll outs with minimal operational disruption

· Ensure IT compliance with HIPAA, HITECH, DEA, FDA, SOC, and applicable state pharmacy regulations

· Establish and enforce cybersecurity policies, disaster recovery, and business continuity plans

· Conduct risk assessments, audits, and vendor security reviews in collaboration with Compliance and Legal

· Oversee IT infrastructure including cloud services, networks, servers, endpoints, and telephony

· Ensure high system availability, performance, scalability, and data integrity

· Manage helpdesk, incident response, and service-level agreements (SLAs) with internal IT team and external vendors

· Lead data governance, data quality, and reporting initiatives to support clinical outcomes, payer reporting, and manufacturer requirements

· Enable actionable insights through dashboards, analytics, and automation

· Support compliance reporting, audits, and performance metrics

· Manage IT budget, forecasting, and cost optimization

· Lead vendor selection, contract negotiation, and performance management

· Ensure technology investments deliver measurable business value

· Build, mentor, and lead high-performing IT teams across applications, infrastructure, security, and data

· Foster a culture of accountability, collaboration, innovation, and continuous learning

· Establish clear goals, performance metrics, and professional development pathways

· Other responsibilities as assigned by supervisor or mandated by company needs.

EQUIPMENT, TOOLS, AND WORK AIDS:

The Senior Director of IT Business Applications regularly uses and oversees the following equipment, tools, and work aids to effectively perform the role:

· Technology & Hardware: Laptop/desktop computers, monitors, mobile devices, and standard office equipment

· Cloud-based environments and data center resources

· Secure remote-access and collaboration tools

· Software & Systems: Specialty pharmacy management systems (PMS), dispensing, workflow, and clinical platforms. Electronic Health Records (EHR) and e-prescribing systems. Data analytics, business intelligence, and reporting tools. Identity management, IT service management (ITSM) and ticketing systems. Project and portfolio management tools

· Compliance & Security Tools: HIPAA-compliant data protection and encryption tools. Audit, risk assessment, and compliance monitoring platforms. Disaster recovery, backup, and business continuity systems. Vendor risk management and access-control technologies

· Work Aids & Documentation: IT policies, procedures, standards, and governance frameworks. System architecture diagrams, data flow maps, and process documentation. Regulatory guidance (HIPAA, HITECH, DEA, state pharmacy regulations). Service-level agreements (SLAs), vendor contracts, and budget reports. Dashboards, KPIs, and performance metrics

· Collaboration & Communication Tools: Video conferencing, messaging, and document-sharing platforms. Executive presentations and reporting tools. Knowledge bases and internal training resources

Do you have experience in Senior leadership?, Do you have a Bachelor’s degree?, · Bachelor’s degree in Information Technology, Computer Science, or a related field required

· Master’s degree preferred

· 10+ years of progressive IT leadership experience, including senior management roles

· Demonstrated experience supporting healthcare, pharmacy, or regulated environments

· Strong knowledge of specialty pharmacy workflows, systems, and integrations

· Proven experience with HIPAA-compliant architectures and cybersecurity best practices

· Track record of leading large-scale IT initiatives and cross-functional teams

· Experience in specialty pharmacy, PBM, healthcare services, or life sciences

· Familiarity with pharmacy accreditation standards (URAC and ACHC)

· Experience with cloud platforms, data analytics, and automation tools

· Professional certifications (e.g., CISM, PMP, ITIL, AWS/Azure)

· Strategic thinking and business acumen

· Strong communication and executive presence

· Risk management and compliance expertise

· Change management and operational excellence

· Vendor negotiation and financial stewardship

· Patient safety and quality-driven mindset, Semi-Active: Ability to sit for extended periods while working at a computer

Frequent use of hands and fingers to operate computers, keyboards, and other office equipment. Ability to stand, walk, bend, and reach intermittently throughout the workday

Occasionally required to lift, carry, push, or pull items such as IT equipment, laptops, monitors, or documentation materials weighing up to 20-25 pounds. Ability to attend meetings, move between office locations or pharmacy/warehouse areas, and access server rooms or secure IT spaces as needed

TYPE OF PHYSICAL REQUIREMENTS:

Acuity near: Clarity of vision at 20 inches or less with or without correction.

Talking: Expressing or exchanging ideas by means of the spoken word. Talking is important

for those activities in which workers must impart oral information to clients or to the public,

and in those activities in which they must convey detailed or important spoken instructions

to other workers accurately, loudly, or quickly. Must be clear in discussing product and

requirement for compliance with federal regulations to complete order.

Hearing: Perceiving the nature of sounds. Hearing is important for those activities which

Require ability to receive detailed information through oral communications. Incumbent

should display patience with clients who may have language challenges or their own

hearing issues. Bi-lingual assistance is available, in most cases. Hearing disabilities may be

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Air conditioned, sheltered work environment with little or no exposure to hazardous or toxic airborne materials.

May be sitting for long periods of time; may be required to perform tasks requiring repetitive hand movements.

No environmental hazards indicated for this classification, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance