Systems Engineer II

• Troubleshoot Tier III service impairments and maintain accurate documentation of related trouble tickets.
• Provide support for high availability NextGen 9-1-1 VoIP telephony signaling & voice networks.
• Support for SIP-based monitoring infrastructure and network capture tools.
• Work with other teams to plan, design, and implement systems in a heterogeneous, distributed Build lab environments and perform acceptance testing of new products.
• Serve as a support for SIP signaling related to Next Gen 9-1-1 call delivery.
• Install, provision and support NextGen 9-1-1 call routing and delivery systems.
• Document system configurations and operational procedures.
• Participate in ISO-9000, TL-9000, and ISO-27001 compliance and documentation activities.
• Provide technical expertise for future Comtech services in the telecommunications sector.
• Responsible for supporting hosted and in-network ALI products and services.
• Design, install, configure and support high availability ALI applications (five 9’s) for E9-1-1 and NextGen E9-1-1 call routing and delivery systems.
• Configure and maintain Automatic Location Information application systems on Windows and Linux platforms.
• Serve as an engineer for ALI applications and delivery/display of location information related to E9-1-1 calls to PSAPs.
• Stay apprised of technological trends in telecommunications.
• Provide 24x7 on-call support on a rotating basis.
• Work independently on projects assigned.
• Other duties as assigned.

• Hands-on experience with telephony protocols (e.g. SIP, SS7, ISDN, RFAI, i3 and CAMA).
• Experience supporting Sun Solaris Unix and Linux RedHat environments.
• NextGen 9-1-1 knowledge
• Experience developing technical diagrams with Visio.
• Detail-oriented with strong analytical skills.
• Candidate is willing to work overtime as necessary to meet project deadlines.

• Ability to demonstrate WireShark knowledge of SIP call flow and ALI location flow.

• Familiarity of BMC / Helix Remedy AR System
• Familiarity with NextGen 9-1-1
• Familiarity with NetScout tools and WireShark.

Education:

• Associate’s degree or equivalent related experience and 2-3 years’ experience in the telecommunications industry.

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use - including marijuana, regardless of state law - is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.