Remote Sr. Business Analyst - Mobile/Loyalty

Support the Booking & Loyalty mobile app pod, one of the largest and most critical product teams

Partner with Product Managers, Engineering Leads, Designers, and Engineers to keep a team of 8-10 engineers and 4-5 QA resources moving efficiently

Take high-level business and product requirements and translate them into detailed user stories, acceptance criteria, and technical documentation

Create and maintain requirements, workflows, and project documentation in Jira and Confluence

Identify dependencies, risks, and bottlenecks early to improve team velocity

Serve as the bridge between product strategy and engineering execution

Analyze existing systems and processes to become a subject matter expert and trusted resource for the team

Participate in Agile ceremonies and support delivery across mobile booking and loyalty initiatives

Help scale delivery capacity by providing the upfront analysis and documentation needed to support multiple concurrent projects and unblock engineers and designers

As a Business Analyst supporting the mobile app portfolio, you will play a key role in enabling data-driven decision-making and ensuring alignment between business goals and technical execution. The business analyst will work closely with product managers, engineers, designers, project managers and business stakeholders to help define and document requirements, analyze business processes, and support the development of digital products within the hospitality industry. This role will also provide day-to-day execution support by writing user stories, keeping documentation and process flows current, tracking open questions and coordinating follow up across teams as needed.

Key Responsibilities

• Collaborate with Product Managers and cross-functional teams to gather, document, and prioritize business requirements and user stories.

• Translate high-level product goals into detailed business and functional requirements in Confluence and JIRA.

• Partner with Engineering and Design teams to ensure clear understanding of requirements and proper implementation.

• Support backlog refinement by ensuring epics and user stories are clear, complete, and ready for development.

• Analyze current systems and processes to identify areas of improvement or automation.

• Assist in creating and maintaining documentation such as process flows, data models, use cases, and test scenarios.

• Facilitate communication between business stakeholders and technical teams to ensure alignment and clarity; track open questions, decisions, owners, and dependencies, and follow up across teams to drive timely resolution and maintain alignment.

• Provide support during user acceptance testing (UAT), validating features against requirements.

5-8 years of experience as a Business Analyst supporting Product teams

Experience working in complex technical environments, including mobile applications, loyalty platforms, data systems, or customer-facing digital products

Strong experience supporting iOS and/or Android native applications

Experience with loyalty systems and integrations

Ability to translate high-level business requirements into detailed functional requirements, user stories, and acceptance criteria

Experience partnering with Product Managers, Engineers, Designers, and QA teams in Agile/Scrum environments

Strong systems-thinking mindset with the ability to understand dependencies, identify gaps, and recommend process improvements

Self-starter who is naturally curious, detail-oriented, and capable of working autonomously

Experience operating within large enterprise organizations

Proficiency with Jira and Confluence

Ability to balance executional work (75%) with strategic understanding (25%)

BA/Product hybrid mindset with a focus on making requirements actionable for engineering teams Hospitality industry experience

Background as an iOS or Android Engineer

Experience supporting large-scale mobile product portfolios