Salesforce Developer

**REMOTE POSITION to include Virtual Training ~ Sit anywhere in U.S.!

Prefer to be flexible within 3am -7pm CT operation hours Mon-Fri and some Saturdays, Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field., Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
• Normal setting- Home office with reliable internet connection and a quiet workspace., In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative. Related Jobs Assistant Mechanic - PTO, Boot & Tool Allowance, 401(k) Match! Waste Management Colorado Springs, COOn-Site Planning Mechanics Recycling Innovation Accounting Legislation Natural Gas Diesel Engines Waste Management Biomedical Waste Safety Procedures Vehicle Inspection Good Driving Record Medical Prescription Suspension (Vehicle) Renewable Natural Gas Valid Driver’s License Balancing (Ledger/Billing) Compressed Natural Gas (CNG) Occupational Safety and Health Administration (OSHA) +0 Partnership Development Manager (Auto & Insurance) USAA Colorado Springs, COHybrid Sales Honesty Research Leadership Management Innovation Purchasing Scalability Procurement Communication Presentations Value Creation Microsoft Excel Motion Planning Global Sourcing Business Metrics Product Knowledge Sales Prospecting Influencing Skills Strategic Planning Financial Services Business Insurance Renters’ Insurance Automotive Industry Automotive Services Business Efficiency Time Off Management Business Development Microsoft PowerPoint Organizational Skills Strategic Partnership Commercial Real Estate Distribution Strategies Discounts And Allowances Interpersonal Communications Executive Contracts and Deal Structuring +0

Salesforce Developer Community Management Intern Walgreens Colorado Springs, CO*On-Site Sales Planning Leadership Cash Register Merchandising Stock Rotation Customer Service English Language Asset Protection Inventory Control Reverse Logistics Merchandise Returns Inventory Management Regulatory Compliance

Mechanics Innovation Legislation Natural Gas Market Area Multitasking Communication Problem Solving Network Routing Customer Service Waste Management Biomedical Waste Virtual Training Finger Dexterity Computer Literacy Machine Operation Motor Coordination Proprietary Software Organizational Skills, Strong Communication and Computer Skills Preferred!, * Education: High School Diploma or G.E.D (accredited).

• Experience: Six (6) months of relevant work experience working in a team setting, with the ability to communicate to several areas effectively.
• Multi-tasking in a fast-paced work environment with excellent organizational skills.

B. Certificates, Licenses, Registrations or Other Requirements, * Computer skills with ability to handle multiple monitors, programs and systems.

• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
• Must have the desire and ability to learn WM proprietary software applications.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

WM ( WM.com ) is North America’s leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .