System Support Analyst

Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.

• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
• Provide installation of faculty and staff computers
• Provide virus remediation
• Provide and maintain laptops for checkout
• Provide desktop reimaging services
• Have the ability to support Managed Printing and software associated with printing
• Provide Triton Cards for faculty, staff, students and vendors

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Shift

8-5pm, Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

An Associate’s degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary., Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems.

Windows 11 and Apple Experience.

Very strong customer service skills.

Experience imaging and setting up systems preferred. Anticipated Hiring Range