Technical Support Representative

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about their internet and or email issues.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and Fax.
• Identify and escalate customer internet connectivity issues by evaluating and analyzing the symptoms.
• Follow up and make scheduled call backs to customers where necessary.

• Proper phone etiquette.
• Ability to speak and write clearly and accurately.
• Knowledge of relevant software computer applications and equipment.
• Effective listening skills.
• Multi-tasking capabilities; being able to type and speak at same time.

Competencies:

• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing changes in personal work tasks or work environment; adjusts effectively to work within new work processes, and requirements.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization..
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure; handles stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical expertise required to do the job effectively and to create effective customer solutions. Technical expertise is demonstrated through problem solving and applying technical knowledge
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

• Must be able to sit for long periods of time
• Position requires use of headset/microphone

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, $12 to $13 per hour, plus Full-Time Benefits., * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance