End User Device Technician

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, network switches, other hardware devices as requested and completes associated cabling work.
• Supports refresh, modernization, projects, and STO activities as required.
• Travels to support other locations within the region as needed - 30+% of the time.
• Follows proper processes of equipment classification and sanitization.
• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.

• 1+ years of hands-on experience in IT hardware support on a Managed Service contract
• Experience with installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices and completion of associated cabling work.
• Customer facing experience
• Quality cabling skills in installation, splicing, and fabrication and/or a willingness to learn these skills.
• Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security +

Preferred Qualifications:

• Experience supporting encryption devices
• Experience supporting CAN networking requirements
• Quality cabling skills in installation, splicing, and fabrication
• Cisco Call Manager and/or Oracle SBC experience

Clearance Requirements:

• Must have a TS/SCI w/ Poly

Physical Requirements:

• Must be able to remain in a stationary position to operate a computer.
• Common tasks often require reaching to plug in cables behind the desk, under the desk, or into wall outlets. Bending, stooping, and kneeling may be necessary to position equipment correctly, manage wiring, run cables, connect power strips, or access ports that are not easily reachable from a standing or sitting position.
• The individual must be able to safely climb and work on a ladder to access equipment or wiring in elevated positions, such as running cables through ceiling conduits.