Sr. Program Manager - Cloud & AI Infrastructure

As an individual contributor, you will operate at the intersection of program management, customer engagement, and operations, partnering with cross-functional teams across geographies to ensure successful execution. You will work closely with senior leadership (Director to VP level) and must bring strong business acumen, structured problem-solving, and a customer-first mindset to deliver results in a fast-paced, deadline-driven environment., Customer & Account Leadership

• Lead cross-functional account teams supporting RFx bidding, contract execution, customer scorecards, and QBR/QTR delivery
• Define account strategies and priorities to ensure consistent, high-quality customer engagement
• Drive RFx processes end-to-end, including kickoff, coordination, tracking, and executive readiness for internal reviews
• Manage ongoing account cadence (calls, reviews) to track opportunities, risks, and actions
• Identify gaps in customer expectations and drive resolution through structured follow-up and accountability
• Support pipeline tracking and contribute to achievement of revenue and growth targets

Program & Delivery Management

• Lead end-to-end delivery of CSP offerings, ensuring programs are executed on time, within scope, and on budget
• Manage complex, cross-functional teams (Engineering, Quality, Supply Chain, Services, Operations, etc.) across global regions
• Build and execute detailed project plans, including milestones, dependencies, and readiness checkpoints
• Track program readiness across key dimensions (BOM validation, Dataline enablement, ECNs, CTO/LTO configurations)
• Establish and run governance cadences (e.g., ODT/BMS reviews) to monitor progress, mitigate risks, and drive alignment
• Maintain accurate program documentation and centralized repositories

Operational Excellence & Continuous Improvement

• Oversee sustaining change processes (PCRs, PCNs), including coordination, validation, and cross-functional approvals
• Partner with Engineering, Quality, and Fulfillment teams to resolve issues and ensure successful delivery outcomes
• Track and report on key program KPIs (e.g., time-to-delivery, NRE payment milestones)
• Lead Lessons Learned sessions to drive continuous improvement across programs and processes
• Develop and maintain account playbooks and functional team maps to enable internal alignment and onboarding

• 10+ years of project/program management experience in a complex, cross-functional environment
• Experience supporting customer engagements and delivering customer-facing programs
• Background in Compute, Storage, or GPU/AI infrastructure solutions

Preferred Qualifications

• Experience within OEM, ODM, or system integration environments in the data center industry
• Strong financial acumen, including P&L understanding (MBA a plus)
• Proven ability to operate in a fast-paced, global, and matrixed organization
• Familiarity with CSP business models and hyperscaler environments
• Strong critical thinking, problem-solving, and executive communication skills
• PMI certification preferred
• Proficiency with project management tools and Microsoft Office (Excel, PowerPoint, scheduling tools)
• Knowledge of hardware manufacturing processes (PCBA, Building Block, L10-L12)

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Lenovo - Infrastructure Solutions Group

Lenovo’s Cloud Service Provider (CSP) Segment is seeking a highly experienced Senior Project Manager to lead complex, global programs across customer engagements and product delivery. This role is critical to driving strategic CSP initiatives-from early opportunity development and RFx responses through deployment and ongoing service delivery.