Product Owner (Mobile Banking App)

We are seeking Product Owner with 5+ years of experience to support the intake, triage, investigation, and resolution of application issues across multiple business and technology teams. This role will work closely with the Product Owner; more potential interaction with development teams. The role focuses on Client onboarding documentation (document portal) and product onboarding (e.g., wires, account openings, KYC). The ideal candidate will act as the first point of analysis for reported defects, assessing impact and severity, gathering missing information, developing root-cause hypotheses, and coordinating with engineering and support teams to drive resolution. This role requires strong analytical and communication skills, a structured approach to defect management, and experience managing work through Jira and Kanban boards., * 5+ years’ experience - Background in client onboarding, application support, QA, BA, or defect management

• Experience: Reviewing, receiving, and triaging defects and support requests via email, inputting them into Jira for ticketing and tracking.

• Expertise with Quantum Metric (a tool used for development and troubleshooting mobile applications)

• Deep Understanding of Jira and Kanban boards for story writing.

• Skilled at Prioritization of issues based on impact (e.g., 10 people vs. thousands).

• Financial services background- Exposure to wires, account openings, KYC, or similar workflows