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World Congress 2023 • Sep 27, 2023

How to ignore bugs (safely)

Anja Kunkel

Chasing a zero-bug policy is a trap that kills engineering velocity. Learn a data-driven triage framework to safely ignore trivial defects and prioritize what actually impacts revenue.

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#1 about 2 min

Defining software flaws and their overall relevance

A standard definition of a software fault establishes context for determining which system errors require attention.

#2 about 3 min

Using a physical shopping cart to evaluate bug severity

Assessing broken physical parts on a shopping cart demonstrates how context determines if a flaw is truly critical.

#3 about 4 min

Applying medical triage principles to software incidents

The medical START method categorizes system problems by urgency using a straightforward color-coded prioritization model.

#4 about 4 min

Calculating business risk with probability and severity metrics

Multiplying issue probability by the number of affected users and total downtime creates an accurate risk assessment.

#5 about 2 min

Evaluating issue probability, user impact, and revenue loss

Measuring user happiness and system trust ultimately highlights financial consequences like lost revenue.

#6 about 5 min

Tracking recovery time metrics to evaluate monitoring maturity

Combining the time to notice an incident with deployment speed aligns engineering workflows with standard DORA metrics.

#7 about 3 min

Prioritizing new software features over minor layout issues

Comparing the business value of new capabilities against minor glitches prevents teams from wasting effort on unimportant details.

#8 about 3 min

Understanding the pitfalls of a strict zero bug policy

Enforcing blanket fixes for all system errors allows teams to bypass essential conversations about business priorities.

#9 about 2 min

Handling safety platforms and customer acceptance testing requirements

Constructive dialogue aligns engineering data with exact user expectations during customer acceptance testing and critical platform evaluations.

Matching moments

3:08 min

Preventing catastrophic failures in high-stakes software

Lars Hupel · WWC 2023

2:56 min

The impact of minor user interface bugs on trust

Ramona Schwering Ramona Schwering · LIVE

3:28 min

Applying the Boy Scout rule to software maintenance

timtebeek timtebeek · WWC 2024

1:54 min

Embracing failures and analyzing high-profile software engineering mistakes

Christian Seifert · WWC 2022

5:30 min

Identifying non-coding software vulnerabilities and organizational risks

Tino Sokic · WWC 2023

6:44 min

Balancing technical debt reduction with feature delivery

Jens Happe Jens Happe · LIVE

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