On-Site Service Engineer AI Data Center

We are seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI infrastructure platforms. This role requires hands-on experience with server hardware, troubleshooting, maintenance, and customer-facing technical support. AI platform experience is not required; strong data center and server hardware fundamentals are the key requirements. Dell PowerEdge experience is highly preferred.

Responsibilities

• Provide on-site support for enterprise server and data center environments.
• Perform server hardware installation, maintenance, troubleshooting, and repairs.
• Execute server builds, replacements, swaps, and component upgrades.
• Replace and troubleshoot hardware components including:
• CPUs
• Memory
• Power supplies
• GPUs
• Other server components
• Perform firmware updates and hardware diagnostics.
• Troubleshoot issues involving hardware, firmware, and operating systems.
• Support reactive break/fix incidents and preventative maintenance activities.
• Follow technical procedures and provided action plans.
• Document all work performed accurately and in a timely manner.
• Collaborate with technical teams and customers to resolve issues.
• Participate in on-call support rotations when required.

• 3 5+ years of experience in data center, field service, or enterprise server support.
• Hands-on experience with server hardware troubleshooting and repair.
• Experience with server deployments, replacements, and component-level repairs.
• Knowledge of Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently in a customer-facing environment.
• Ability to lift up to 50 lbs.
• Willingness to support flexible schedules and on-call requirements.

Preferred Qualifications

• Dell PowerEdge server experience.
• Experience supporting enterprise data center environments.
• Experience with GPU-based systems.
• Experience with AI infrastructure platforms.
• Experience with water/liquid-cooled servers.
• Hardware build experience, including PC/server assembly.
• OEM certifications or security clearance experience., The ideal candidate is a hands-on technical professional with strong server hardware experience, excellent troubleshooting skills, and the ability to support critical data center operations in a fast-paced environment.