IT Support Specialist

Insight Global is seeking an IT Support Specialist to join a collaborative technology team supporting a dynamic organization. This individual will provide hands-on Tier II technical support across a variety of hardware, software, mobile device, networking, and audio/visual technologies while delivering exceptional customer service to end users throughout the organization.

This role is ideal for someone who enjoys interacting with people, solving technical issues, and working in an environment where no two days look the same.

Responsibilities include:

• Provide Tier II Help Desk support for desktop, laptop, mobile device, and application-related issues
• Troubleshoot and support Windows and macOS workstations
• Configure and support iOS, iPadOS, and Android devices
• Manage incidents and service requests through the ticketing system, ensuring timely resolution and excellent customer satisfaction
• Support Microsoft 365 applications and related technologies
• Troubleshoot basic networking issues, including connectivity, DNS, and DHCP-related problems
• Assist with setup and support of conference rooms, audio/visual equipment, webcams, microphones, conference phones, and other event technologies
• Document technical solutions, troubleshooting procedures, and knowledge base articles
• Partner with vendors and internal teams to resolve technical issues
• Identify opportunities to improve, streamline, and automate support processes
• Mentor and assist other support technicians when needed

This is an onsite role in Charlottesville, VA. The candidate must be comfortable with a fully onsite position; there is no remote flexibility.

The candidate should also be comfortable working a rotating weekend schedule. A shift will typically start between 8-9:30am and candidate will work hours from start time. Due to the nature of the work, it is possible that the candidate may also have some OT into early evening hours.

• 1-2 years minimum of IT support, help desk, or desktop support experience
• Experience supporting both Windows and macOS environments
• Experience configuring and troubleshooting mobile devices (iOS/Android)
• Understanding of networking fundamentals, including DNS, DHCP, PING, and NSLOOKUP
• Experience with Microsoft 365 applications and services
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Proven ability to provide outstanding customer service in a fast-paced environment
• Ability to prioritize multiple support requests while maintaining attention to detail
• Valid driver’s license and reliable transportation - Experience supporting organizations with 100+ employees
• Experience in higher education, nonprofit, hospitality, healthcare, retail, or other customer-centric environments
• Experience supporting conference room technology and AV systems
• Experience working within an ITSM or ticketing platform

This is a contract opportunity with permanent conversion possible at or after the six-month mark. Hire is eligible for medical, dental, and vision benefits from day one. Hourly pay rate ranges between $22-25/hr, dependent on years of experience in IT.