Help Desk Support Specialist- (Field Support Technician)

• One Team
• Own It
• Make it Better
• Humbly Confident
• Service Excellence Always

As a Field Support Technician you will play a crucial role in providing Tier 1 onsite technical support, hardware setups and deployments.

This position will be focused on the following:

• Communicating with clients through phone and email
• Basic O365 troubleshooting
• Basic application troubleshooting
• Basic Active Directory support
• Windows OS support
• Mac OS Support
• Basic computer and peripheral setups
• Basic onsite hardware installs
• Basic hardware troubleshooting

Do you have experience in Windows?, * Relevant tech experience a plus

• Proficient written and oral communication
• Detail oriented
• Self-starter
• Customer service experience
• Ability to adapt to a fast-paced environment and handle multiple tasks

Pulled from the full job description

• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Why Work at SJA Solutions?

SJA Solutions creates opportunities for every teammate to learn professional skills and develop their career while being able to take advantage of our flexible team-based culture. Working at SJA Solutions means you can make a difference in our communities by helping to solve problems and improve results. You will be working in a:

• Healthy and growing company
• Team-based and Core Values driven organization that uses EOS to communicate and drive results.
• Company that cares about people and helping others.
• Team who cares about delivering the best service possible while having fun doing it.

Quick Facts About SJA Solutions

• We are based in Grand Rapids, Michigan and have over 30 Team members.
• We exist to help our Team, Clients, and Communities grow and succeed through relationship driven IT experiences.
• Our Team members are positive, strong communicators, highly resourceful, great team players, and all-around good people.