Manufacturing IT Support Engineer

APN Consulting Inc

Atlanta, GA, United States

26 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

ASP.NET .NET Framework Databases Supervisory Control and Data Acquisition (SCADA) Knowledge Management Visual Basic .NET (Programming Language) Oracle (Applications) SQL Databases .NET Core Servicenow

Job description

Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Development of functionalities as per requirement provided y customer

Requirements

Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Good experience as a .Net developer
Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
Good Experience on any SCADA platforms
Strong experience in database technologies of SQL, Oracle.
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Working with Manufacturing Customer will be an added advantage