Manufacturing IT Support Engineer

Tata Consultancy Services Limited

Lansdale, PA, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$90,000.0 - $140,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

ASP.NET .NET Framework Databases Supervisory Control and Data Acquisition (SCADA) Knowledge Management Visual Basic .NET (Programming Language) Oracle (Applications) SQL Databases .NET Core Servicenow

Job description

Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Development of functionalities as per requirement provided y customer

Requirements

Must Have Technical/Functional Skills

Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Good experience as a .Net developer
Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
Good Experience on any SCADA platforms
Strong experience in database technologies of SQL, Oracle.
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Working with Manufacturing Customer will be an added advantage, * Flexible
Excellent communication skills
Continuous learning attitude
Team worker
Meticulous, Qualifications : BACHELOR OF COMPUTER SCIENCE

Benefits & conditions

Pulled from the full job description

Pet insurance
Health insurance
Vision insurance
Dental insurance
Commuter assistance, Base Salary Range : $90,000 to $140,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: M aternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.