IT Manager Level20

As an IT manager at Level20, you’ll drive execution, delivery, and coordination for technology professionals building new products in a product incubator space. This includes software development, infrastructure design, and related service management and process improvement activities. In this delivery-oriented role, you’ll plan, track, and apply dependency management strategies to ensure work progresses from concept to launch. You’ll work closely with product, operations, and partners to align day-to-day execution with business goals. You’ll coordinate work across multiple lanes (production support and new product delivery), removing blockers, managing timelines, and ensuring commitments are met. You’ll support technology professionals’ growth through coaching and career development, and partner with leadership on service management activities such as maintaining service definitions, technology roadmaps, and delivery plans.

Do you have experience in Team management?, Do you have a Bachelor’s degree?, * Minimum 4 years of work experience managing professionals, technologies, architecture, or project delivery.

• {OR} Bachelor’s degree or higher in an Information Technology or Business discipline or related field of study (e.g., Computer Science, Business Management) and a minimum of 1 year of work experience managing professionals, technologies, architecture, or project delivery.

Preferred skills

• Proven success owning projects and work delivery across initiatives, including planning, coordination, execution, and work tracking, supported by broad IT knowledge (software development, DevOps, systems, and service management) and strong learning agility
• Strong ability to prioritize and deliver work across competing demands, balancing new product delivery and production support while managing dependencies, risks, and timelines
• Demonstrated execution leadership through effective work assignment, progress monitoring, blocker removal, standards alignment, and consistent delivery against commitments
• Effective collaborator with business stakeholders, IT partners, and vendors, providing clear communication on delivery status, milestones, risks, and outcomes
• Experience leading, developing, and supporting senior technical professionals, emphasizing career pathing, upskilling, and delivery enablement to help teams operate at a high level, Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

3.63.6 out of 5 stars 800 W Saint Clair Ave Ste 200, Cleveland, OH 44113 Hybrid work $136,000 - $160,400 a year, Pulled from the full job description

• Tuition reimbursement
• Military leave
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * $136,000-$160,400/year based on experience
• Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance, * 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistanceOnsite gym & healthcare at large locations

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

At Level20 (https://www.progressive.com/careers/our-teams/level20/), Progressive’s growth incubator, we fuel growth for the company through the exploration and development of new-to-market products. Our cross-functional team has the backing of Progressive, which gives us access to a larger resource pool than a traditional start up . This is a hybrid role in downtown Cleveland, OH (Office Location: 800 W St Clair Ave STE 200, Cleveland, OH 44113) with free parking. Work-from-home days are possible for this position (Monday and Friday).