Clinical Systems Specialist

Core Responsibilities

• Workflow analysis & optimization
• Map existing clinical and administrative workflows; identify inefficiencies and risks.
• Design and test optimized workflows in MyAvatar Nx and related modules to improve throughout and documentation quality.
• System configuration, build & maintenance
• Partner with clinical leads to translate best practices into system configuration.
• Create, update, and retire templates, forms, order sets, smart texts, flowsheets, and clinical pathways.
• Maintain user profiles, and permissions.
• Implement and validate clinical decision support, alerts, and validation rules.
• Work with Data team to ensure quality, troubleshooting & corrections
• Investigate and correct documentation/back-end data issues working closely with Senior Application Analyst and Clinical Systems Officer.
• Manage interfaces between MyAvatar Nx and MyHealthPointe, Bells AI, Scribe, and our other Netsmart products.
• Validate message exchanges, mappings, and reconciliation processes.

Training & Education

• Develop role-specific curricula: new hire on-boarding, refreshers, updates after builds/releases.
• Deliver live training, recorded modules, job aids, quick reference guides, and tip sheets.
• Train super-users and lead “train-the-trainer” sessions.
• Scope, coordinate, and test build requests and enhancements; manage change tickets and prioritization.
• Participate in vendor updates, patches, and product roadmap planning.
• Reporting, analytics & compliance
• End-user support & governance
• Provide tier-2 support for complex issues; escalate to Netsmart when required.
• Monitor system usage metrics; propose iterative changes to increase adoption and reduce documentation burden.
• Stay current on Netsmart feature updates and behavioral health EHR best practices.

MyAvatar Nx

• Train and educate new and existing staff to current workflows, form usage, and clinical processes for client service delivery.

MyHealthPointe

• Configure patient portal settings, access levels, consent workflows, and registration flows to support engagement and telehealth.
• Ensure portal data syncs correctly with MyAvatar Nx (demographics, appointments, messages, shared documents).
• Train staff on portal workflows (enrollment, troubleshooting, message triage) and create patient-facing instructions.
• Monitor portal adoption metrics and resolve synchronization or access issues.

Bells AI/ Scribe

• Monitor performance metrics, false-positive/negative rates, and report issues to vendor for retraining.
• Provide training on appropriate use, editing AI outputs, and privacy/security considerations.

Scribe

• Manage user access and workflows for scribe-assisted encounters; ensure proper attribution and documentation standards.
• Monitor quality of scribed notes; implement QA processes and corrective training.
• Coordinate integration of Scribe outputs into MyAvatar Nx patient records and billing workflows

• Minimum Education: Associate’s degree in Health Information Management, Healthcare Administration, Information Technology, Business Administration, or related field preferred.
• Preferred Qualifications: Bachelor’s degree in Health Information Management, Information Systems, Healthcare Administration, Business Administration, or a related field.
• Minimum of two (2) years of experience working with an Electronic Health Record (EHR) system in a healthcare setting.
• Experience with MyAvatar Nx and NetSmart preferred.
• Experience serving as an EHR super-user, trainer, administrator, or implementation team member.
• Experience supporting behavioral health, community mental health, or healthcare operations preferred.
• Working knowledge of healthcare documentation requirements, workflows, and regulatory standards, including HIPAA, Medicaid, Medicare, state reporting requirements, and accreditation standards.
• Experience developing training materials, job aids, and workflow documentation, preferred.
• Project management or system implementation experience, preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.
• Strong data entry, data analysis, and reporting skills.
• Demonstrated ability to learn and support software applications and system functionality.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing organizational needs.
• Effective written and verbal communication skills with the ability to train and support staff at all levels.
• Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA requirements.