IT/User Support Coordinator

Manchester Housing and Redevelopment Authority is seeking an IT Coordinator to provide day-to-day technical support for agency staff while coordinating technology services with our external IT provider. This position plays a key role in ensuring employees have the technology, equipment, and support they need to serve our residents.

What You’ll Do:

• Serve as the first point of contact for employee IT support requests.
• Troubleshoot hardware, software, network, printer, phone, and mobile device issues.
• Coordinate and track support requests with our external IT service provider.
• Set up technology and user accounts for new employees and coordinate offboarding.
• Maintain inventory of computers, phones, peripherals, and software licenses.
• Support Microsoft 365 applications, Teams, SharePoint, OneDrive, and other agency software.
• Assist with technology upgrades, software deployments, and cybersecurity initiatives.
• Manage website and intranet updates with vendors and internal departments.
• Research and recommend technology solutions and equipment purchases.
• Maintain IT documentation, policies, and knowledge resources.

• Associate degree in Information Technology, Computer Science, or a related field.
• 1-3 years of IT support, help desk, or related technical experience.
• Experience with Active Directory, user account administration, multifactor authentication, and technology asset management.
• Working knowledge of HP & Dell computer hardware, Windows operating systems, networking, Microsoft 365, and basic cybersecurity practices.
• Strong troubleshooting, organizational, and time management skills.
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
• Ability to maintain confidentiality and handle sensitive information.
• Valid driver’s license and proof of personal automobile insurance.

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Paid sick time
• Life insurance
• Disability insurance, * Competitive medical, dental, & vision with MHRA contributing 90% towards your monthly premium cost.
• MHRA contributes an amount equivalent to 14.5% of your salary to your retirement plan. No employee contribution is required.
• 12 paid holidays.
• 15 paid sick days and 10 paid vacation days.
• Employer paid long-term disability and employer provided group life insurance.