Enterprise Architect Onsite Lead - Agentic IVR Banking

guardrails (data privacy, auditability, explainability). Oversee delivery teams ensuring quality, performance, and resilience . Key Skills Strong banking domain expertise (retail, lending, payments, contact center) Expertise in Conversational AI / IVR and GCP architecture Knowledge of Agentic AI, RAG, and API-led integrations Exceptional stakeholder engagement and influencing skills Experience 1218+ years in enterprise architecture / solution design Proven experience in onsite client-facing roles in banking programs Hands-on delivery of IVR / Contact Center / Conversational AI transformations Experience with large-scale digital transformation in regulated environments Track record of engaging executive stakeholders and driving CX initiatives Preferred Qualifications Experience working with Tier-1 banks or financial institutions Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents) Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect) Experience in multi-agent orchestration / agentic frameworks Familiarity with AI governance, risk management, and model validation frameworks Certifications Google Cloud Professional Architect (Mandatory/Preferred) Google Professional Machine Learning Engineer Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent) TOGAF / Enterprise Architecture certifications TPBN1_UKTJ