Library Technology Service Specialist (Part-Time)

Applications accepted from: ALL PERSONS INTERESTED Reporting Location: Various Division: Digital Strategies Section: TECHLink Workdays & Hours: Monday - Saturday 8:00 am - 8:00 pm* (varies) *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to adverse customer base for TECHLink. TECHLink locations are technology centers and make spaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and a desire to share it with others, enjoy working with a diverse population, and interacting with customers of all ages. The Part Time Library Technology Service Specialist will:

• Perform training and give assistance to customers on using a variety of devices and technologies including multimedia and makerspaces.
• Assist customers with registering for equipment use and workshops.
• Interact with customers to determine how TECHLink might serve their needs.
• Gather or collect information to generate reports, activity logs, etc.
• Process data entry activities to update and verify TECHLink customer records.
• Promote and assist with innovative library services and programming.
• Troubleshoot and resolve moderately complex problems, complaints and/or requests.
• Assist with deploying and configuring various software, technologies and equipment.
• Conduct outreaches to promote technologies and services offered at community and library events.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations,
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Position requires stooping and bending; lifting of library up to 20 pounds. Must be able to move freely. throughout the work space. Moderate analytic ability is required in applying guidelines, policies, and in adapting standard methods to fit facts and conditions. Must be able to effectively communicate orally and in writing. MINIMUM REQUIREMENTS EDUCATION REQUIREMENT Requires a high school diploma or a GED. EXPERIENCE REQUIREMENT Requires two (2) years customer service experience working in an environment involving various user focused technologies. LICENSE REQUIREMENTS, * Proficient computer skills working with both hardware and software.

• Proficiency in Microsoft Office and Web2 Technology.
• Experience with user focused technologies including 3-D Printing, Embroidery machines, laser cutters, Video/music production, and digital artistry.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language is highly preferred.

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-1472. If you need special services or accommodations, 832-393-1472 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
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