Web Technology Associate

Join Alight as a Web Technology Associate , where you will play a critical role in delivering a high-quality, customer-focused digital experience across our web platforms. This role is ideal for someone with strong attention to detail, a quality-assurance mindset, and a desire to continuously improve how web requests are executed.

In addition to handling day-to-day web updates using Alight’s content management system (CMS), you will help identify opportunities to improve content accuracy, consistency, and efficiency within established web processes. You will also help ensure the quality of web development, so all sites perform and behave as expected.

This role is focused on hands-on web content execution and web development quality assurance and does not include ownership of digital intake, campaign management, or cross-platform operations.

Key Responsibilities

• Respond to common web requests, including:

• Adding, updating, or removing content using the CMS

• Investigation and resolution of reported site issues

• SEO optimizations

• Regional site translations

• Perform quality assurance (QA) on web pages to identify and resolve issues such as broken links, formatting errors, broken images, accessibility concerns, and content inconsistencies.

• Perform quality assurance (QA) on web development builds, identifying functionality that is not behaving as expected.

• Ensure all web content aligns with established brand, accessibility, usability, and governance standards .

• Validate updates across browsers and devices to ensure a consistent and reliable user experience.

• Partner with internal stakeholders to understand requirements and deliver accurate, timely, customer-focused updates.

• Identify recurring issues or inefficiencies in web requests and QA processes and share observations with the team.

• Suggest small process improvements, documentation updates, or checklist enhancements to improve quality and turnaround time.

• Follow defined web operations and QA workflows while maintaining flexibility to support ad hoc requests.

• Escalate complex or technical issues to appropriate teams and track resolution as needed.

• Maintain documentation related to web updates, known issues, and standard operating procedures.

• Strong attention to detail with a QA-focused mindset.

• Customer-service-oriented approach with a proactive, solution-focused attitude.

• Familiarity with content management systems (CMS); experience with enterprise CMS tools preferred.

• Basic understanding of web concepts such as URLs, page structure, links, navigation, and page templates.

• Ability to recognize patterns, inconsistencies, or repeat issues and communicate improvement ideas clearly .

• Strong written communication skills.

• Ability to manage multiple requests and priorities in a fast-paced, virtual environment.

• Collaborative mindset with comfort working within defined processes.

• Knowledge of HTML/Javascript and server-side coding is an asset.

Education & Experience

• Bachelor’s degree in a related field or equivalent practical experience .

• 1-3 years of experience in web content management, digital operations, QA, or a related role preferred.

• Experience supporting internal or external customers in a service-oriented or ticket-based environment is a plus.

Work Environment

• Primarily office environment, computer-based work.

• Request-driven environment requiring organization, prioritization, and attention to detail.

• Opportunities to contribute ideas for improving workflows, quality checks, and documentation within the team.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with light’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future., We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight., At Alight, we believe a company’s success starts with its people. You’ll join a collaborative, inclusive environment where your contributions help improve how customers and colleagues experience our digital platforms. We value curiosity, quality, and continuous improvement-and encourage team members at every level to share ideas that make our work better.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row., At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”