Site Reliability Engineer

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Site Reliability Engineer within PNC’s Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Denver CO, Phoenix CO or Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking a Site Reliability Engineer to join our Site Reliability Center, supporting the continuous improvement of critical retail banking applications. This role focuses on developing monitoring solutions, operational dashboards, and data-driven insights that enhance application reliability, performance, and observability across the enterprise.

The ideal candidate has a blend of data analytics, dashboard development, and software operations experience, with a passion for transforming operational data into actionable insights. This individual will partner with engineering and support teams to build and maintain tools that improve service reliability and operational efficiency.

Key Responsibilities

• Design, build, and maintain operational and service reliability dashboards using Grafana and related visualization tools.

• Support ongoing continuous improvement initiatives for retail banking applications.

• Collaborate with cross-functional technology teams to gather requirements and develop reporting and monitoring solutions.

• Analyze application and operational data to identify trends, performance issues, and opportunities for optimization.

• Develop and maintain observability solutions that provide visibility into application health, performance, and reliability.

• Track and manage dashboard-related projects and initiatives from request intake through completion.

• Create reports, presentations, and metrics that communicate operational performance to technical and business stakeholders.

• Partner with Site Reliability and Engineering teams to improve monitoring strategies and operational processes.

• Contribute to the development and maintenance of internal tools supporting application monitoring and performance management., PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Designs and develops systems that are resilient and highly performant at tremendous scale. Partners to develop engineering toolset to drive stability & automation. Assesses opportunities to drive engineering stability through the analytics and metrics.

• Develops and implements automated and sustainable monitoring and alerting sites to ensure the availability and performance of critical applications.
• Collaborates cross-functionally to gather and analyze metrics from operating sites and applications to assist in performance tuning and fault finding as well as improve scalability and reliability metrics. Troubleshoots incidents and participates in testing approaches and test strategy results.
• Performs analytics on previous incidents and usage patterns to better predict issues and take proactive actions. Identifies opportunities to evangelize adoption for greater self-healing and resiliency patterns.
• Provides operational support and engineering for multiple large-scale distributed software applications.
• Partners with technology teams across the enterprise to establish Site Reliability Engineering best practices and automated solutions with a focus on operational excellence.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

• Bachelor’s degree in Data Science, Computer Science, Information Technology, or a related field preferred or equivalent experience

• Experience building dashboards and data visualizations using Grafana or similar business intelligence/monitoring platforms.

• Understanding of application monitoring, observability, and software operations concepts.

• Experience analyzing and interpreting large data sets to support operational decision-making.

• Strong proficiency with Microsoft Excel, reporting, and data presentation.

• Ability to manage multiple projects and work effectively in a highly collaborative environment.

• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience with performance monitoring and observability platforms such as:

o Dynatrace

o Elastic

o Splunk

o Similar enterprise monitoring solutions

• Working knowledge of Python and/or Java.

• Experience supporting Site Reliability Engineering (SRE), Operations, or

Application Support organizations.

• Familiarity with retail banking or financial services environments.

• Experience developing automated reporting and monitoring solutions.

Ideal Candidate Profile

The successful candidate is a data-driven problem solver who enjoys partnering with multiple teams, translating operational requirements into meaningful dashboards, and driving improvements through observability and analytics. They thrive in project-based environments and possess a strong understanding of service reliability, monitoring, and operational excellence., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Collaboration, Communication, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Team Player, User Experience (UX) Design

Competencies

Analytical Thinking, Application Design, Architecture, Application Maintenance, Application Testing, IT Standards, Procedures & Policies, Software Process Improvement (SPI), Software Reliability Management, System Testing, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .