Internal Production Support Engineer

This role is responsible for ensuring the stability, performance, and availability of internal machines and equipment. The Internal Production Support Engineer handles incident resolution, system monitoring, root cause analysis, and automation of repetitive tasks to minimize downtime. This position also serves as a liaison between development, operations, and business teams to support seamless internal workflows., * Tool bring-up and qualification, including execution of qualification levels 600, 700, and 800

• Incident management and troubleshooting using monitoring tools such as ITRS, Splunk, and Datadog
• Root cause analysis (RCA) for recurring production incidents and implementation of permanent fixes
• Automation and scripting (Shell, Python) to reduce manual and repetitive tasks
• System maintenance, including batch processes, upgrades, and ensuring server/network functionality
• Cross-functional communication and documentation of procedures
• Supporting release deployments and user acceptance testing (UAT)

• Bachelor’s degree in engineering or equivalent experience
• 3-5 years of experience in manufacturing, equipment troubleshooting, or technical support
• Strong troubleshooting skills, adaptability, ownership during incidents, and ability to remain calm under pressure, Acceptance Testing, Artificial Intelligence (AI), Automation, Control Systems, Cross-Functional, Documentation, Hardware-Software Integration, Health Plan, Identify Issues, Incident Management, Manufacturing, Manufacturing/Industrial Processes, Metal Manufacturing, Printers, Printing, Production Support, Python Programming/Scripting Language, Quality Control, Root Cause Analysis, Scripting (Scripting Languages), Software Testing, Splunk, Systems Administration/Management, Systems Maintenance, Technical Support, Trademarks, Unix Shell Programming

With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow print preparation software, Assure quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation. Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards. Our job titles may span more than one career level. The starting base salary for this full-time position is between $120,000 and $130,000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.

Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow, Flow Developer, and Assure are trademarks of Velo3D, Inc.