Application Engineer

The Application Engineer is responsible for Fielding product application calls, pre-sale technical support, and post-sale technical support from independent representatives, contractors, and engineers throughout the country. They function as first line of communication to diagnose potential field service and warranty issues. Develop and administer action plans to remedy customer issues. Interaction with order entry, customer service, sales, engineering, and manufacturing is required to review and process all special sales orders to ensure they are accurately documented prior to releasing to manufacturing. This position also works with manufacturing to support the production process while driving manufacturing initiatives to improve quality. Essential Duties and Responsibilities (other Duties May Be Assigned)

• Provide immediate first response to all quality related inquiries and reports from customers
• Determine need for and plan / coordinate all visits to job sites. Identify and assign necessary assets, while minimizing cost of remediation
• Communicate with and support manufacturing and quality control teams in trouble shooting and analyzing quality issues during production and warranty issues in the field (this could include a ‘hands on’ approach)
• Coordinate projects with special product requirements. Work with design engineering to interpret customer specifications and ensure the supplied product meets expectations
• Develop costing for special products
• Lead efforts to determine root cause of problems and work with sales, customer service, manufacturing team and field service to rectify and bring closure to the warranty event.
• Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management
• Participate in representative and engineering training sessions

• Bachelor’s degree in Mechanical, Electrical or Industrial Engineering
• 2+ years of commercial HVAC systems experience preferred. Involvement across areas like engineering, installation/start-up, maintenance, repair, troubleshooting, technical sales, or customer service is a plus.
• Demonstrated knowledge of commercial HVAC control systems
• Ability to read and interpret mechanical and electrical plans, schedules, technical drawings, and contract specifications, * Excellent written communication, verbal communication, and presentation skills
• Ability to interact well with customers on the phone and in person is a must
• Strong interpersonal skills
• Proven problem solving and analytic skills
• Strong organizational skills
• Demonstrated computer-based skills
• Familiarity with CAD software a plus
• Must be highly motivated and self-driven

Physical Demands

Move, transport and handle equipment as necessary at tradeshows, lab testing or for presentations. Ability to carry luggage for travel.

Skills: Analysis Skills, CAD (Computer-Aided Design) Software, Calendar Management, Communication Skills, Contract Requirements, Control Engineering, Control Systems, Customer Relations, Customer Support/Service, Distribution Control, Electrical Engineering, Electricity, HVAC, Identify Issues, Industrial Engineering, Interpersonal Skills, Laboratory Testing, Maintenance Services, Manufacturing, On Site Support, Order Processing, Organizational Skills, Physical Demands, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Process Manufacturing, Product Costing, Production Support, Project/Program Coordination, Quality Assurance, Quality Control, Quality Management, Reporting Skills, Root Cause Analysis, Sales, Sales Support, Software Engineering, Startup, Technical Drawing, Technical Sales, Technical Support, Technical/Engineering Design, Testing, Trade Shows, Writing Skills

Nailor Industries, Inc. is an industry leading global manufacturer of commercial HVAC air distribution and control products. We are seeking a suitably qualified Application Engineer for our Air Control product lines. The successful candidate will become a key player in growing existing product lines that will expand our market opportunities., Nailor Industries

In 1971, Michael T. Nailor started Nailor Industries, Inc. with the founding principle that the company would be customer focused, service orientated, and dedicated to fulfilling the need for high quality, competitively priced innovative products.

Nailor has maintained a strict adherence to a “Superior Customer Service” philosophy and as a result, the company has been rewarded with a continually increasing demand.

Nailor has 11 manufacturing facilities totaling over 850,000 square feet strategically located in three countries with an international distribution network of representatives working together to not only meet but exceed the expectations of clients, engineers, and customers around the world.

Nailor continues to demonstrate a technical leadership role through the development of new products that exceed industry standard design and performance specifications as well as further the advancement of the HVAC industry with participation in many trade associations.