Teamcenter Support Lead

We are seeking an experienced Teamcenter Support Lead with 10+ years of Teamcenter Application Support experience to lead L2/L3 support activities for Siemens Teamcenter Unified and Active Workspace (AWC) environments. The ideal candidate will possess strong technical expertise, excellent communication skills, and proven leadership capabilities to support global PLM operations, resolve complex production issues, and drive continuous service improvements. Role and Responsibilities:

• Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems.
• Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement.
• Provide end-user support across a global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls.
• Troubleshoot and resolve complex functional and technical issues across Teamcenter modules including BOM, Workflow, Change Management, and Document Management.
• Manage and support integrations with CAD tools, SAP/ERP, MES, and third-party applications, ensuring interface stability and data consistency.
• Coordinate with L1 support, infrastructure teams, vendors, and Siemens GTAC for issue triage, escalation, and timely resolution.
• Support release management, deployments, patches, and minor enhancements, including SIT, UAT, and Production validation.
• Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes.
• Develop and maintain runbooks, SOPs, and knowledge base documentation while driving automation and shift-left initiatives.
• Track service KPIs, SLAs, compliance metrics, and contribute to continuous service improvement initiatives.
• Provide technical guidance, mentor support team members, and collaborate effectively with cross-functional stakeholders.

• 10+ years of Teamcenter Application Support experience.
• Strong experience in Teamcenter Administration.
• Hands-on experience with Teamcenter Configuration.
• Expertise in Siemens Teamcenter Unified and Active Workspace (AWC).
• Strong knowledge of Teamcenter modules including BOM, Workflow, Change Management, and Document Management.
• Experience supporting Teamcenter integrations with CAD, SAP/ERP, MES, and third-party applications.
• Experience in incident management, problem management, RCA, and production support.
• Knowledge of release management, deployments, patching, and validation activities.
• Strong troubleshooting, log analysis, and application monitoring skills.
• Excellent communication, leadership, and stakeholder management skills.
• Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of experience supporting Siemens Teamcenter environments.
• Proven experience leading L2/L3 application support teams.
• Strong analytical and problem-solving skills.
• Experience working in enterprise PLM support environments with global teams.
• Ability to work onsite in Fort Worth, TX., Acceptance Testing, Analysis Skills, Automation, Bill of Materials (BOM), CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Computer Science, Cross-Functional, Document Change Management, Documentation, Help Desk, High Availability, Identify Issues, Incident Management, Information Technology & Information Systems, Knowledge Base, Leadership, Maintenance Services, Manufacturing, Mentoring, Metrics, Operational Support, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Product Lifecycle Management, Production Support, Release Management/Engineering, SAP ECC (fka SAP R/3 and SAP ERP), Service Level Agreement (SLA), Software Administration, Software Patches, Standard Operating Procedures (SOP), Teamcenter, Technical Leadership, Time Management

Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans

Apolis

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.

Company Size: 500 to 999 employees