IT Manager

The IT Manager is responsible for leading and overseeing the organization’s information IT operations, including infrastructure management and technical support. This role plays a critical part in shaping the IT strategy, ensuring efficient IT systems, and facilitating technology-driven initiatives., IT Strategy and Planning

• Develop and execute the organization’s IT strategy in alignment with business objectives.
• Identify technology trends and opportunities for innovation and growth.
• Responsible for all technology and IT related projects.

Team Leadership

• Lead and manage the IT team, providing guidance, mentorship, and support.
• Delegate responsibilities and ensure the team is equipped to meet their objectives.

Infrastructure Management

• Oversee the maintenance and optimization of IT infrastructure, including servers, both on prem and cloud based, networks, and data centers.

• Responsible for continuous monitoring of IT infrastructure.
• Ensure scalability and reliability of IT systems.
• IT asset inventory.

Software Maintenance

• Coordinate software implementation and updates.
• Enforce software policy and license management.

IT Security and Compliance

• Develop and implement IT security policies and procedures to protect data and systems.
• Ensure compliance with industry regulations and data protection laws.
• Advanced understanding of AI tools and policy implementation to ensure compliance with regulations and applicable laws.

Budget and Resource Management

• Develop and manage the IT budget, allocating resources effectively.
• Procure hardware, software, and services to support IT operations.

Vendor and Supplier Relations

• Collaborate with vendors and service providers to ensure optimal performance and support.
• Negotiate contracts and service level agreements.

Disaster Recovery and Business Continuity

• Develop and maintain disaster recovery and business continuity plans.
• Ensure data backup, redundancy, and recovery capabilities.

User Support and Training

• Provide technical support to end-users, troubleshooting complex IT issues.
• Develop and oversee IT training programs for staff.

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field is required; a Master’s degree or relevant certifications are preferred.
• A minimum of 10 years of experience in IT management or a related role.
• Strong knowledge of IT systems, infrastructure, and software development.
• Prior hands-on experience with successful implementation of endpoint management tools.
• Prior hands-on experience with successful implementation of Managed Service Provider Programs.
• Leadership and management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving capabilities.
• A valid driver’s license may be required for occasional business-related tasks.