Senior Application Analyst

We are looking for a detail-oriented, technically strong Senior Application Analyst to support the systems, applications, data, and workflows that keep our banking operations running smoothly. In this role, you will partner with front-line teams, operations leaders, IT, and vendors to resolve Expectations:

• Provide advanced second- and third-level application support for systems used by delivery teams, triaging and resolving issues escalated from first-line support.
• Monitor application performance, data pipelines, and system integrations to identify and address issues proactively before they impact operations.
• Investigate recurring incidents, determine root causes, and implement long-term solutions in collaboration with IT, engineering, and vendor partners.
• Support back-office and operational applications, including configuration updates, user access issues, and routine system enhancements.
• Maintain and improve reports, dashboards, and data extracts that provide operational visibility for associates and leadership.
• Support system upgrades and new feature rollouts through testing, documentation, training support, and end-user communication.
• Partner closely with front-line supervisors and end users to understand pain points and translate business needs into practical system improvements.
• Document processes, known issues, workarounds, and system configurations to strengthen the support knowledge base.
• Participate in structured coverage windows to help ensure support availability during peak operational periods.

Do you have experience in Systems & applications support?, * 5+ years of experience in an applications analyst, systems analyst, or IT support role within a banking or banking operations support environment.

• Strong working knowledge of enterprise banking operations, including teller applications, new account opening, statement printing, and check clearing.
• Proficiency in SQL or database querying, with the ability to investigate data issues and produce operational reporting.
• Experience supporting and troubleshooting system integrations and data feeds across applications.
• Solid understanding of ITIL or similar service management frameworks, including incident, problem, and change management.
• Strong analytical and diagnostic skills, with a methodical approach to problem-solving.
• Clear communication skills, including the ability to explain technical information to non-technical associates and operations leaders.
• Ability to manage multiple priorities and remain calm under pressure during operational incidents.
• High level of professionalism and discretion when handling confidential information.
• Experience supporting front-line branch teller and platform delivery functions.
• Familiarity with core banking applications such as SilverLake, check capture, BPM, SharePoint, file transfer tools, and workforce management platforms.
• Exposure to reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• ITIL Foundation certification or a comparable service management credential.