Manager, Operational System Support

The WMS SuperUser Manager is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User Manager will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

• Acts as the primary support of the client’s systems solutions for the user community

• Develops and maintains tracking tools for support service requests and resolutions by location and resource

• Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application

• Works with the company’s team to successfully close support service request issues and support testing activities

• Works with project teams to help implement, maintain, and improve Internal Systems

• Ensures that company and company assets are maintained responsibly

• Effectively communicates relevant IT-related information to site management and client management (as appropriate)

• Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.

• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.

• Maintain communication with corporate IT and operations staff.

• Will work with corporate IT to resolve complex issues.

• In collaboration with IT determines ways to store, organize, analyze, use, and present data.

• Will produce regular reports on a daily, weekly and monthly basis.

• Will ensure all RF Standard Operating Procedures (SOP’s) are current.

• Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.

• Will respond to all inquiries about WMS and/or other related computer related issues.

• Will refer questions to appropriate person when needed.

• Responsible for professional verbal and written communication with all internal and external customers.

• Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.

• Assist with various research projects and/or special projects.

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility

• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance

• Sets goals to provide continuous improvement for the region

OTHER DUTIES

• Performs other duties as required.

Computer Skills

• Mid to Senior Microsoft Office skills

• Technical knowledge of technologies appropriates to the assigned application or set of applications, business unit or region.

• Experience in the administration and maintenance of infrastructure, software, systems, etc.

• Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS

• Wi-Fi experience / RF systems and equipment experience

Language Skills

• English (reading, writing, verbal)

• Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).

• Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).

• Basic to Intermediate skills needed.

• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).

• Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).

Education & Experience:

• Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement

• Minimum of 4 years of job related/relevant experience.

• 5-7 years of experience is preferred.

• Experience dealing with end users, vendors, and clients.

• End to end understanding of the business intelligence and all the components required to run a BI environment., Mathematical Skills
• Good mathematical skills

Other Skills

• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).

• Customer passion (customer service).

• Personal integrity (behaving with integrity, sensitivity to others).

• People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others).

• Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills).

• Change management skills (e.g., learning agility, adapting to change).

• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

Problem Solving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving, Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds

• Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements: While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

• Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.

• Must be able to travel by plane and/or automobile.

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com, Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.