Desktop Support Network Technician

• Install, troubleshoot, repair, operate, and maintain infrastructure devices (routers, domain controllers, certificate servers, wireless access points, VPN devices, etc.), EUD devices (computers, workstations, laptops, thin clients, printers, scanners) and any other equipment within the scope of this task.
• Under minimal supervision provide front line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
• Provides on-site or remote technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with supervisor, peer groups and customers in order to manage workflow in timely and professional manner.
• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
• Responsible for documenting, upgrading, and replacing hardware and software systems.
• Operational requirements dictate 24/7 coverage; day shift with night and weekend on-call.
• Regular travel to warehouse locations to setup new devices and circuits or resolve other support needs.
• Other duties as assigned., * Systems: Microsoft Active Directory and Office 365, WMS, Techsys, Compliance Quest, WebEx, Fortinet Solutions suite.

Do you have a valid Driver’s License license?, Do you have experience in Wireless Access Point implementation?, Do you have a Associate’s degree?, * Associates degree or Technical degree preferred, or equivalent combination of training and experience.

• Current certifications in IT technologies applicable to the position.
• Two to four years uninterrupted experience with required technologies.
• Ability to work independently on assignments by researching issues, analyzing data, providing appropriate updates to supervisors, and proposing solutions to problems encountered.
• Ability to adhere to all company’s policies and procedures.
• Demonstration of the following:
• High ethics and integrity.
• Effective time management skills.
• Possess strong verbal and written communication skills.
• Ability to conduct appropriate research as needed.
• Critical thinking.
• Professional presentation and demeanor.
• Ability to meet deadlines in a fast-paced environment.
• Willingness to accept additional responsibilities.
• Attention to detail and organization.

Technical Expertise

• Experience with the following:
• SDN and SD-WAN.
• Configuration support for docking stations and laptops.
• Zebra RF Equipment is preferred.
• Thermal printers is preferred.
• Fortinet solutions suite is preferred.
• Extensive experience with troubleshooting Microsoft OS (Windows 7/10), OSX, Active Directory, Microsoft Office Suite, and associated productivity tools.
• Knowledge of all standard routing and switching protocols.
• Advanced knowledge of Excel, Word, Outlook, PowerPoint.
• Ability to maintain and track budget/spending trends.

Additional Employment Requirements

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must be able to travel up to 75%.
• Must have a valid driver’s license.

Physical/Mental/Visual Demands

• Work is light to medium in nature with frequent walking and lifting to perform assigned tasks.
• Activities occur in a typical office environment; some activities may be conducted in warehouse.
• Hazardous conditions may exist, such as proximity to moving mechanical parts, electrical current and working in high places.
• Must be able to safely conduct occasional lifting up to 50 lbs.