Technology Support Specialist, Instructional and Information Technology Services

Operating within the Technology Support Services (TSS) of Instructional and Information Technology Services (IITS), this role supports the campus community and operates independently with minimal direction. It assumes the primary responsibility for providing intermediate to advanced technical support to faculty, students, and staff. The individual in this role possesses working knowledge of applications, business systems, and enterprise information technology environments.

The technical duties encompass resolving endpoint connectivity issues within established networked environments, troubleshooting operating system failures and logs, and implementing approved technologies and solutions. The incumbent is also responsible for the installation, configuration, replacement, maintenance, and upgrading of client and network-connected endpoint devices, including local and network printers, computers, and associated client-facing applications or data connections. Additionally, this position also works collaboratively with external campus partners, vendors, cross-functional groups within the University and supports the training of new and existing team members within the support unit.

Background Investigation, Calculators, Community Support, Computer Networks, Cross-Functional, Customer Support/Service, Develop and Maintain Customers, Educational Technology, Information Technology & Information Systems, Leadership, Network Administration/Management, Network Connectivity, Network Support, Operating Systems, Printers, Problem Solving Skills, Technical Support

This is a full-time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.

Pay, Benefits, and Work Schedule

Anticipated Hiring Salary Range: $5,787 per month (step 1)

CSU Classification Salary Range: $5,787 - $8,430 per month

Salary is commensurate with the background and experience of the individual selected.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.

California State University San Marcos

A mid-size university located in San Diego’s vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.

California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow’s leaders, build stronger communities and solve pressing issues.

Cutting-edge research meets hands-on application at our campus and in the real world.