Tier 1 Help Desk Technician

Insight Global is seeking a Tier 1 Help Desk Technician to provide day-to-day IT support for a growing workforce in San Jose, CA. This individual will be responsible for onboarding and offboarding employees, troubleshooting common hardware and software issues, managing user accounts, and supporting a primarily Mac-based environment. The ideal candidate is customer-focused, highly organized, and enjoys working directly with end users to quickly resolve technical issues. You will support approximately 150+ employees, with significant organizational growth planned, and will operate primarily through Jira Service Management, Slack, Google Workspace, Okta, and other collaboration tools. All members of the Help Desk team function as Tier 1 support, escalating more advanced technical issues to internal subject matter experts as needed.

1+ years of Help Desk, Desktop Support, IT Support, or Service Desk experience Experience provisioning and deprovisioning user accounts Experience performing password resets and access management tasks Hands-on troubleshooting experience with computer hardware, software, and operating systems Experience supporting MacOS environments Experience working with ticketing systems (Jira Service Management, ServiceNow, Zendesk, Freshservice, etc.) Experience supporting user accounts in Google Workspace

Nice to Have Skills & Experience

Experience with Jira Service Management Experience supporting Okta user administration and SSO Exposure to Windows and Linux environments Experience supporting Slack-based help desk workflows Experience working in a fast-paced technology, engineering, aerospace, or manufacturing environment Familiarity with Confluence documentation

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.