Support Engineer II-Ext - AMZ10141549

Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers. Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Identify technical issues and develop improvements to technical processes. Serve as a point of escalation and drive customer communication during critical service events. Mentor junior engineers.

Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Information Technology, or a related field and three years of experience in the job offered, as a Systems Administrator, or a related IT/Cloud Operations support role. Must have one year of experience in the following skill(s): (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Linux or Windows Operating System support; and (3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP., Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Information Technology, or a related field and three years of experience in the job offered, as a Systems Administrator, or a related IT/Cloud Operations support role. Must have one year of experience in the following skill(s): (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Linux or Windows Operating System support; and (3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP.#0000

40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit