Field Restaurant Technology Support Specialist

We are seeking a hands-on, self-motivated Field Restaurant Technology Support Specialist to support multiple McDonald’s restaurants throughout Southeast Michigan.

This is NOT a traditional IT help desk position. This role requires working inside the restaurants, inspecting equipment, troubleshooting technology issues, coordinating with McDonald’s approved technology vendors and help desks, and helping keep our restaurant technology operating at peak performance., * Visit assigned restaurants on a regular schedule to inspect restaurant technology and identify issues before they become major problems.

• Perform routine technology walks to proactively identify equipment failures, damaged cables, worn peripherals, printer supply shortages, loose connections, and other conditions that may impact restaurant operations.
• Troubleshoot hardware, software, and connectivity issues affecting restaurant operations.
• Work directly with McDonald’s approved technology support centers and vendors to diagnose and resolve equipment issues.
• Install, replace, configure, and test approved hardware components when appropriate.
• Coordinate equipment repairs with outside service providers.
• Verify that repaired equipment is functioning properly before leaving the restaurant.
• Maintain inventory of replacement equipment, cables, peripherals, batteries, and technology supplies.
• Document service calls, repairs, and follow-up actions.
• Train restaurant managers and employees on proper use of restaurant technology when needed.
• Assist with restaurant technology upgrades, installations, and new equipment rollouts.
• Perform preventive maintenance to maximize equipment uptime.
• Identify recurring technology issues and recommend long-term solutions.
• Respond to urgent technology issues that impact restaurant operations.
• Maintain a professional working relationship with restaurant management while providing outstanding customer service.

Technology You May Support

Examples include:

• Point-of-Sale (POS) systems
• Self-Order Kiosks
• Digital Menu Boards
• Drive-Thru Headsets
• Kitchen Video Systems (KVS)
• Back Office Computers
• Routers, Switches, Firewalls, and Network Equipment
• Receipt Printers
• Label Printers
• Office Printers
• Cash Drawers
• Credit Card Terminals
• Tablets and Handheld Devices
• Internet Connectivity
• Wi-Fi Equipment
• Basic Security Camera Troubleshooting
• Restaurant Audio Systems
• Digital Drive-Thru Equipment
• Mobile Order & Pay devices
• Restaurant peripherals and associated hardware

What This Job Is NOT

This position is not a traditional IT support or help desk role.

This is not:

• A remote or work-from-home position.
• A desk job where you spend the day behind a computer.
• A software development or programming position.
• A job where you simply open support tickets and wait for someone else to fix the problem.
• A role that supports employees over the phone from a central office.

Instead, this is a hands-on field support position where you will spend the majority of your day inside our restaurants.

You will:

• Visit multiple restaurant locations each day.
• Inspect technology and equipment to identify potential issues before they become failures.
• Troubleshoot problems on-site.
• Work alongside restaurant managers and crew members to resolve technology issues.
• Coordinate with McDonald’s approved technology support providers and vendors while remaining on-site to test solutions and ensure equipment is fully operational.
• Take ownership of keeping restaurant technology functioning so restaurant teams can focus on serving customers.

If you enjoy solving problems, working independently, traveling between locations, and seeing the immediate impact of your work, this position offers an exciting opportunity to make a difference every day.

The ideal candidate enjoys solving problems, working with people, and taking ownership of technology in a fast-paced restaurant environment. Most of your workday will be spent traveling between restaurant locations rather than sitting behind a desk.

Candidates with strong technical aptitude but limited professional experience are encouraged to apply. We are willing to train the right individual who demonstrates initiative, strong problem-solving skills, and a commitment to learning., Qualified candidates should possess:

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work effectively with restaurant managers and employees.
• Ability to learn new technologies quickly.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Basic understanding of computers, networking, and electronic equipment.
• Ability to prioritize multiple tasks and respond to changing business needs.
• Ability to safely lift up to 40 pounds.
• Ability to use ladders and basic hand tools when needed.

Transportation Requirements

Because this position supports multiple restaurant locations, candidates must have:

• A valid driver’s license.
• Reliable personal transportation.
• Current automobile insurance meeting Michigan legal requirements.
• A driving record that allows them to safely perform the duties of the position.

Travel between restaurant locations is an essential function of this role.

Mileage reimbursement is provided for business-related travel between restaurant locations in accordance with company policy.

Preferred Qualifications

Experience with any of the following is a plus:

• Restaurant technology
• Retail technology
• Computer repair
• Network troubleshooting
• Electronics
• Information Technology
• Robotics
• Engineering
• Field Service
• Technical Support
• POS Systems

Students or recent graduates pursuing degrees in Information Technology, Computer Science, Robotics, Engineering, or related technical fields are encouraged to apply.

McDonald’s Corporation and McDonald’s USA, LLC (the “Company”) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald’s and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.