Enterprise Service Desk

Zachary Piper

Kansas City, MO, United States

18 days ago

Apply on www.clearancejobs.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Microsoft Windows Microsoft Outlook CompTIA Security+ Desktop Computing Microsoft Office Network Connections Connectivity Problems Software Troubleshooting Computer Equipment Laptops

Job description

Provide first-level technical support for enterprise network users and customer systems
Troubleshoot hardware, software, operating system, network connectivity, and account access issues
Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs)
Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies
Document, track, and escalate incidents while delivering excellent customer service

Requirements

ESD Mid: 0-6 months of IT support experience OR ESD Senior: 6 months-1+ years of IT support/help desk experience
Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues
Strong troubleshooting, customer service, communication, and problem-solving skills
High School Diploma or equivalent required; additional IT training or certifications are preferred
Active CompTIA Security+ certification required
Active Secret Security Clearance required
Familiarity with NGEN and/or SMIT environments is preferred

Benefits & conditions

Salary Range: depending on experience
Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law
11 Paid Holidays
10 PTO Days

About the company

Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This position is on-site in Kansas City, MO. The Enterprise Service Desk will provide Tier 1 technical support and troubleshooting for end users accessing a global enterprise network environment. Join a mission-critical team supporting the technology infrastructure that enables daily operations across a worldwide organization., Keywords: Enterprise Service Desk, Help Desk Support, Technical Support, IT Support Specialist, Desktop Support, Service Desk Analyst, Tier 1 Support, Windows Support, Microsoft Office, Microsoft Outlook, Network Troubleshooting, Desktop Technician, Hardware Support, Printer Support, Mobile Device Support, VTC Support, Security+, CompTIA Security+, Secret Clearance, Customer Support, IT Help Desk, Kansas City MO, Government IT, Enterprise Network Support, NGEN, SMIT, Cyber Security Support