IT Coordinator

The Junior IT Coordinator provides day-to-day IT support to employees across Canet Estate and helps ensure the smooth operation of workplace technology. The role serves as the local point of contact for IT-related issues, coordinating with external IT providers and supporting the implementation, maintenance, and use of IT systems and equipment., IT Support

• Provide first-line IT support to employees for hardware, software, device, and connectivity issues.
• Assist users with Windows laptops, MacBooks, iPhones, Microsoft 365 applications, printers, scanners, smart TVs and other workplace technology.
• Troubleshoot common technical issues and escalate more complex matters to external IT providers.
• Follow up on support requests to ensure timely resolution.

Vendor and IT Coordination

• Act as the main point of contact for Jemix regarding day-to-day IT support and service requests.
• Liaise with the London IT Department and provide updates on local IT matters and ongoing issues.
• Coordinate with internet, Wi-Fi, and mobile service providers to resolve service disruptions and connectivity issues.

Systems and Equipment

• Help monitor and support the systems used across Canet Estate.
• Assist with setting up, configuring, and maintaining employee devices.
• Support employee onboarding and offboarding by preparing equipment and user accounts.
• Assist in monitoring property technology systems and report issues to the appropriate providers.

Asset Management

• Maintain an inventory of IT equipment, mobile devices, and accessories.
• Track device allocation and support equipment replacements and upgrades.
• Keep IT documentation and records up to date.

Project Team Support

• Support the implementation of new systems, software, and hardware.
• Work with the Project Team and external providers on technology-related projects.
• Assist with testing and user adoption of new solutions.

• Experience in an IT support, helpdesk, or similar role, or relevant IT qualification.
• Good working knowledge of both Windows and macOS operating systems.
• Knowledge of SharePoint, Microsoft Teams, device management platforms, or ticketing systems.
• Experience supporting iPhones, mobile devices, and workplace hardware.
• Familiarity with Microsoft 365 applications and cloud-based systems.
• Understanding of networking, Wi-Fi, and mobile devices.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer-service skills.
• Fluent English and good Spanish, both written and spoken.
• Ability to work independently and manage multiple priorities.
• Experience working with external IT providers and vendors.