On-Site It Coordinator, Baleares

On-site IT CoordinatorPosition SummaryThe Junior IT Coordinator provides day-to-day IT support to employees across Canet Estate and helps ensure the smooth operation of workplace technology.The role serves as the local point of contact for IT-related issues, coordinating with external IT providers and supporting the implementation, maintenance, and use of IT systems and equipment.Key ResponsibilitiesIT SupportProvide first-line IT support to employees for hardware, software, device, and connectivity issues.Assist users with Windows laptops, MacBooks, iPhones, Microsoft 365 applications, printers, scanners, smart TVs and other workplace technology.Troubleshoot common technical issues and escalate more complex matters to external IT providers.Follow up on support requests to ensure timely resolution.Vendor and IT CoordinationAct as the main point of contact for external IT Services Provider regarding day-to-day IT support and service requests.Liaise with the London IT Department and provide updates on local IT matters and ongoing issues.Coordinate with internet, Wi-Fi, and mobile service providers to resolve service disruptions and connectivity issues.Systems and EquipmentHelp monitor and support the systems used across Canet Estate.Assist with setting up, configuring, and maintaining employee devices.Support employee onboarding and offboarding by preparing equipment and user accounts.Assist in monitoring property technology systems and report issues to the appropriate providers.Asset ManagementMaintain an inventory of IT equipment, mobile devices, and accessories.Track device allocation and support equipment replacements and upgrades.Keep IT documentation and records up to date.Project Team SupportSupport the implementation of new systems, software, and hardware.Work with the Project Team and external providers on technology-related projects.Assist with testing and user adoption of new solutions.Skills and QualificationsExperience in an IT support, helpdesk, or similar role, or relevant IT qualification.Good working knowledge of both Windows and macOS operating systems.Knowledge of SharePoint, Microsoft Teams, device management platforms, or ticketing systems.Experience supporting iPhones, mobile devices, and workplace hardware.Familiarity with Microsoft 365 applications and cloud-based systems.Understanding of networking, Wi-Fi, and mobile devices.Strong problem-solving and troubleshooting skills.Excellent communication and customer-service skills.Fluent English and good Spanish, both written and spoken.Ability to work independently and manage multiple priorities.Experience working with external IT providers and vendors.Microsoft 365, Microsoft 365 Tenant Administration, Windows, macOS, SharePoint, Microsoft Teams, Intune, Networking, Wi Fi, iOS, Device Management, Cloud Computing

Experience in an IT support, helpdesk, or similar role, or relevant IT qualification. Good working knowledge of both Windows and macOS operating systems. Knowledge of SharePoint, Microsoft Teams, device management platforms, or ticketing systems. Experience supporting iPhones, mobile devices, and workplace hardware. Familiarity with Microsoft 365 applications and cloud-based systems. Understanding of networking, Wi-Fi, and mobile devices. Strong problem-solving and troubleshooting skills. Excellent communication and customer-service skills. Fluent English and good Spanish, both written and spoken. Ability to work independently and manage multiple priorities. Experience working with external IT providers and vendors. Microsoft 365, Microsoft 365 Tenant Administration, Windows, macOS, SharePoint, Microsoft Teams, Intune, Networking, Wi Fi, iOS, Device Management, Cloud Computing