Agile Product Manager - Global Health Benefits

Cigna Healthcare’s International Health business is committed to strengthening our Agile operating model to best execute and deliver against our strategic priorities. We are seeking an Agile Product Manager to join the team to support our Global Health Benefits (GHB) business. This is an excellent opportunity to join our evolving Agile Product Management organization as we shape solutions to support our international business.

The Agile Product Manager is responsible for defining desirable, viable, and sustainable solutions that meet customer and client needs. The role will work with multiple stakeholders to determine the business and technology objectives for their product(s) and ensure solutions deliver tangible business and customer value. A key focus area is optimizing development across the product life cycle for our policy administration systems, including our claims platforms.

The individual will act as a liaison between business stakeholders and technology to set business objectives, communicate capability requirements, and establish roadmaps based on business priorities and optimizing value. They are responsible for clearly articulating and sharing their product vision across the portfolio and team levels. The Agile Product Manager partners closely with the Portfolio Manager, ensuring product roadmaps align to approved initiatives and strategic objectives of the customers and business area they represent.

They will be responsible for understanding internal stakeholders and end users deeply, identifying potential opportunities for new products or features, and defining the strategic direction of their product(s). The role exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Ideal candidate must possess a broad base of skills and knowledge spanning technology, strategy and business planning, user experience design, and agile development practices.

The role will collaborate closely with their Product Owners, System Architect and Release Train Engineer to guide the teams towards successful delivery. The Agile Product Manager will align with EPIC initiative owners and is accountable for decomposing work into features for the Product Owners to take forward into prioritized user stories for the teams to deliver.

The individual in role will also work with leadership to make recommendations and implement changes to support the business’s evolving Agile operating model and aligning teams to best practices., * Lead on product discovery phases to understand customer needs, identify market opportunities, and define product vision and strategy.

• Support the generation of long-term roadmaps aligned with our strategic objectives.
• Develop an understanding of the current state and business impacts to support options assessments to ensure appropriate solutions are developed.
• Support technical assessments of potential solutions to provide approximation on costs, dependencies, complexity, and risks.
• Work closely with cross-functional teams to validate product hypotheses and make data-informed decisions.
• Facilitate brainstorming sessions, ideation workshops, and other collaborative meetings to stimulate innovation and generate / validate new product ideas.
• Collaborate with Customer Experience, Data & Analytics, and business teams to ensure the voice of the customer (end user) is represented in the product development cycle.
• Define, track, and interpret key product metrics to make informed product development decisions.
• Collaborate with stakeholders to ensure alignment between business strategy and product development efforts.
• Must be aware of other work being completed within the Portfolio so that they can help teams proactively manage risks and dependencies and propose optimal solutions.
• Present product ideas, strategies, and performance metrics to executive leadership and other team members.
• Lead small team of Product Owners with focus on instilling Agile mindset and practices.
• Clearly communicates release timing and delivery dates to Product Management, Portfolio Leads and Senior Stakeholders.

• Bachelor’s Degree required
• Strong English language skills required
• Experience working in JIRA tool or an equivalent
• Knowledge of agile methodology required
• Experience within healthcare (strongly preferred)
• Both technically deep and business savvy enough to interface with cross-functional partners
• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Demonstrates strong decision-making skills and problem-solving techniques
• Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment
• Strong interpersonal, facilitation, and presentation skills
• Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.