Production Support Engineer

As a key member of the UK Production Engineering support team, you’ll play a vital role in ensuring the smooth operation of Sky’s television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you’ll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you’ll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly.

What you’ll do

• Provide reactive first line support to Sky’s TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions

• Work a regular shift pattern

• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility

• Create & update tickets for every task, working these through to resolution

• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting

• Perform proactive maintenance, monitoring and support of on-premises hardware and cloud-based infrastructure, software applications, and associated broadcast technology systems

• A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar.

• A strong understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Cloud, Software solutions.

• Previous experience working in a support role within Broadcast Production Engineering

• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching

• Understanding and experience working with Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP

• Competency with IT and computer networking

• A structured and analytical mindset when diagnosing both hardware and software technical problems through logical reasoning and systematic troubleshooting

Desirable Criteria:

• Knowledge of graphics systems (VizRT suite, Chyron, AR, VR would be desirable)

• Proven experience with Log interrogation

• Working standard broadcast systems such as Calrec Audio, Riedel Comms, Grass Valley routers and Vision Mixers, BNCS / Cerebrum control systems, EVS Replay systems, Ross Automation systems, AWS / Cloud infrastructure, Editing systems (Avid, Adobe, Quantel).

Pulled from the full job description Employee discount Shuttle service provided Free parking Company pension Private medical insurance On-site parking, There’s one thing people can’t stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work

This is an on-site only role predominantly working in Osterley with occasional travel and work on other sky sites. You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities

Your office base

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky., We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.