Technology Product Owner

• Work closely with the Systems Manager and collaborate with stakeholders to identify and prioritise requirements, which support the ongoing development of the in-house Salesforce CRM & Reservation platforms
• Maintain an awareness of current user issues - through close contact with support teams and regular check-ins with business functions

• Support the process to diagnose bugs vs user error and working to resolve these o Oversee day-to-day operations of the Sales Systems, including ticket management and prioritisation and ensure timely resolution of user issues, maintain high customer satisfaction and SLAs are met.

• Plan, co-ordinate and implement regular system updates and patches across the Sales Systems
• Develop and implement best practices for Salesforce support.
• Develop & monitor KPIs and generate reports to identify trends and areas for improvement.
• Identify gaps in current functionality and prioritise any work required to fill these gaps alongside other business priorities

• Own and manage the development pipeline to deliver regular enhancements to Audley’s Salesforce CRM & Reservation platforms via our external partner.

• Support stakeholders with any business cases to push priorities within their functional areas
• Understand system architecture, APIs, integrations, and data flows to make informed decisions.
• Collaborate with engineering & delivery teams to ensure technical solutions meet business requirements and adhere to best practices.
• Responsible for the productivity and efficiency of the team through consistent management of performance, regular feedback and coaching.
• Conduct 1-2-1s and quarterly performance reviews with individual team members to provide support and identify development/training needs. Set and review objectives for team and create development plans.

We value our people’s wellbeing and understand the importance of flexibility. That’s why we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

You will bring proven experience of working with Salesforce in a complex enterprise environment, combined with strong Product Ownership skills in managing and prioritising backlogs, driving delivery through external partners, and ensuring accurate estimation, release readiness, and successful business outcomes.

Additional experience required:

• Experience defining requirements & acceptance criteria and validating against them (UAT, sign-off).
• Track record planning and implementing updates/patches and maintaining an effective release/change cadence.
• Strong reporting & KPI mindset (incidents, SLAs, backlog flow, adoption, deflect rate, release quality).
• Experience supporting Salesforce incident resolution: differentiating bug vs user error, root cause analysis, and driving resolution.
• Excellent stakeholder management across multiple business functions, communicates roadmaps and timelines credibly.
• Ability to build business cases and negotiate priorities across functions.
• Strong vendor management: holding partners to scope, quality, and timelines.
• Competent in risk management for changes/releases and proactive escalation.
• Good understanding of Microsoft 365 including MS Office, Teams, SharePoint and Outlook

Pulled from the full job description

• Employee discount
• Life insurance
• Employee assistance programme
• Company pension
• Private medical insurance, Alongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.

There’s more:

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Private Medical Insurance
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave & pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers

For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it. When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact. See more about life at Audley Travel!

The Opportunity As a Technology Product Owner you will lead a team of System Support Analysts & Business Analyst alongside Audley’s external managed service partner, driving the delivery of Audley’s development pipeline. As the key link between stakeholders and development teams, you will ensure Audley’s sales technology platforms and products deliver maximum value, align with strategic objectives, meet the highest quality standards and improve the user experience for staff, clients and suppliers