Data Analyst

· Compile and analyze data related to IT tickets and calls logged by the end users.

· Assist the users with their daily needs for scanning and printing.

· Analyze data to determine if SLAs (Service Level Agreements) are met or breached. If breached, report with fact sheets.

· Assist the users with data retrieval from local servers or virtual storage assigned to each customer.

· Attend the sites as and when required.

· Be a positive face of the company and treat each customer as a highly valued customer., As a Data Analyst, you will be instrumental in interpreting complex data sets to drive informed decision-making within the organization. Reporting to the Data Analytics Manager, your core skills in data analysis and SQL will be essential for extracting insights. You will also leverage premium skills in Tableau, R, and Python to visualize data and enhance reporting capabilities. Your ability to manage projects and understand the software development lifecycle will further support our analytical initiatives. Join us to play a vital role in transforming data into actionable strategies that propel our business forward.

• GCSE or equivalent.
• Basic computer hardware and software certifications desired but not necessary

• Salary: From £31,000 to £36,000 per year.
• 28 days of paid annual leave. Performance bonus scheme.