Dispatcher Field Service

• Receive service requests from processors and determine technician needs.
• Scheduling appropriate service techs and coordinate multi-tech jobs.
• Open service lists, prioritize older and urgent cases, Logistics Planning Map service locations and communicate availability to customers.
• Communicate with techs regarding job outcomes, site issues, and part orders.
• Monitor techs’ time off, redirected time, and cross-area support.
• Request parts, close services, and balance workloads across teams.
• Identify root causes and prioritize tasks effectively.

• Strong organizational and communication skills
• Proficiency with Outlook and scheduling tools
• Ability to work independently and collaboratively
• Office-Based Frequent sitting, walking, and standing in a typical office setting.
• Manual Dexterity Regular use of hands and fingers for office equipment.
• Communication Oral and auditory capacity for phone and in-person interactions.
• Attendance Consistent daily presence required to maintain service levels.

Pulled from the full job description

• Tuition reimbursement
• Pet insurance
• Prescription drug insurance
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, Schedule: Monday thru Friday from 7:30 a.m. to 4:00 p.m.

Compensation Range: $20.00 - $24.50 (depending on experience), At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

As a Dispatcher - Window and Door Field Service, at PGT Innovation (Part of MITER Brands) you’ll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You’ll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence.

Join MITER Brands - Where Innovation Meets Craftsmanship. MITER Brands is more than a window and door manufacturer-we’re shaping the future of residential living. As the powerhouse behind trusted names like Milgard, MI Windows & Doors, and PGTI, we’re one of the nation’s largest suppliers of vinyl windows and patio doors, with state-of-the-art facilities across the country.