IT Support Specialist

We are looking for a IT Support Specialist to be the first point of contact and provide technical assistance to customers in a team-supported environment.

To be a successful IT Support Specialist, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. Willing to learn new systems and the aspects of the assigned duties. You should also have excellent interpersonal and communication skills.

Responsibilities

· Serve as the first contact with customers who need technical assistance via the phone, email or ticket system

· Maintain accurate and up-to-date help desk tickets and documentation

· Troubleshoot, diagnose, and resolve technical hardware and/or software issues

· Troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, Word, Excel)

· Troubleshoot basic network connectivity (wired, wireless, VPN, printers)

· Support Microsoft Teams audio/video conferencing issues

· Support Microsoft 365 on mobile devices (iOS and Android)

· Install and update approved software applications

· Image, deploy, and configure new computers and laptops

· Perform basic hardware diagnostics, upgrades, and component replacement

· Provision new user accounts and assign access to the intranet, ERP, Microsoft 365, and other business applications

· Assist with users onboarding by preparing hardware and accounts

· Password resets and account unlock using Active Directory and Microsoft Entra ID

· Offboard users and revoke access to the intranet, ERP, Microsoft 365, and other business systems

· Maintain security in an enterprise environment

· Monitor system performance and troubleshooting issues

· Maintain IT asset inventory and equipment assignments

· Create documentation (IT Knowledgebase/wiki pages)

· Assistance in Software & ERP Projects

· Escalate unresolved issues to senior IT staff while documenting troubleshooting steps

· Ability to lift 25 pounds

· Perform remote troubleshooting through different diagnostic techniques and pertinent questions

· Determining the best solution based on the issue and details provided by customers

Additional Experience that would be helpful:

· DNS/ DHCP troubleshooting and administration

· Group Policy administration and troubleshooting

· Printer deployment via Windows Server using Print Management and Group Policy

· Cisco Meraki portal administration or at least familiarity, * Help desk: 1 year (Preferred)

• Windows: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance